We are seeking a Help Desk/Sys Admin person to join our team! You will handle a variety of projects to support and improve the organization's network systems. This is an on premise job.

Our customers require US Citizenship for all employees of TSI and we will abide by this request.

$1500 signing bonus.

Responsibilities:

• Responds to Help Desk Tickets
• On-Call rotation for supporting staff after hours

• Manage all aspects of the networking platform
• Troubleshoot network & workstation issues
• Monitor active network and server infrastructure
• Perform routine preventative maintenance on equipment
• Document all technical procedures and user guides

• Performs onsite technical assistance

• Creates network diagrams and collects information about new clients
• Works on projects from beginning to completion to satisfy client needs
• Ensures backups are performing correctly

Required Non-Technical Competencies:

• Ability to take projects from start to finish
• Ability to Project Manage & Document all projects/tasks
• Ability to work nights and weekends, as necessary, to complete tasks
• Ability to provide guidance in non-technical terms to our clients
• Ability to communicate efficiently on all projects and processes
• Be willing to continue acquiring certification

Required Technical Competencies:

• Windows 2012,2016,2019

• Expertise in the Windows Desktop Environments 10,11

• Firewall SonicWALL

• Meraki Wireless Access

• Knowledge in Cloud (Public/Private) Environments
• Windows Hyper V
• VMWare

• Microsoft Office 365

Required All-Around Competencies:

• Above average Customer Service Skills
• Above average Communications Skills verbal and written
• Above average Documentation Skills
• 3+ Years Help Desk experience
• 3+ Years Systems & Network Administrator or Engineer
• Good driving record
• Strong sense of duty
• Detail oriented
• Expert follow-up skills

Desired All-Around Competencies:

• Medical IT Background
• MCSE – (Any)
• Soncwall Firewall
• Microsoft SQL Experience

Candidates who wish to be considered above other candidates must disclose needed salary range and be willing to submit to a drug test.

Job Type: Full-time

Pay: $60,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• On call

Supplemental pay types:

• Signing bonus

Ability to commute/relocate:

• Sterling, VA 20166: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Salary Range Required (MUST ANSWER QUESTION OR YOU WILL NOT BE CONSIDERED) - negotiable in any form will not be accepted.

Experience:

• Hyper V: 2 years (Required)
• Help Desk: 3 years (Required)

Work Location: One location

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