Job Title : Helpdesk Technical Support

Location : Ridgefield Park, NJ (1.5x OT eligible)

Duration : 1 year

Korean/English Bilingual Required: must be able to read, write and speak in both

• IT Helpdesk Technician
• We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems.
• You will answer queries on basic technical issues and offer advice to solve them.
• An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
• They must also be customer-oriented and patient to deal with difficult customers.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
• Manage the company's PC OA assets and update the company's system with asset changes (hiring and resignation)

Requirements

• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of office automation products, databases and remote control
• Good understanding of computer systems, mobile devices and other tech products
• Able to install and configure Laptops, PC's and Desktops, Printers and peripherals
• Ability to diagnose and resolve basic technical issues
• Computer skills must include: Microsoft Office Suite
• Install and repair Printers
• Experience with LAN and Cabling
• 3-5 years’ experience working in helpdesk area with break/fix experience
• Excellent communication skills
• Customer-oriented and cool-tempered
• BS/BA in IT, Computer Science or relevant field

Job Type: Contract

Pay: $25.00 - $32.00 per hour

Benefits:

• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Ridgefield Park, NJ 07660: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Help desk: 3 years (Required)

Language:

• Korean (Required)

Work Location: In person

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