ROLE AND RESPONSIBILITIES

ESSENTIAL DUTIES AND RESPONSIBILITIES MAY INCLUDE THE FOLLOWING. OTHER DUTIES MAY BE ASSIGNED.

• Meet and greet guests

• Respond to guest requests professionally and in a timely manner

• Monitor the quality and condition of the apartments

• Assist with ordering household inventory and storage

• Communicate with property management for timely maintenance and repairs

• Process customer service Inquires and additional requests

• Process customer services queues until successfully completed ( phone call- activity- Outlook)

• Manage guests arrival and check out process

• Process guests move-in instructions and orientation process

• Troubleshoot and process customer service requests

• As needed process after-hours emergencies, including those from call center and ER coverage

• Perform apartment inspection, following company process

• Perform apartment light maintenance as needed

• Perform and follow process of household items inventory control

• Perform and follow process of apartment key and access device control

• Provide front desk security and order

• Ensure residents are following property rules

• Provide coverage for team members as needed

• Update all linen and housewares inventory by scanning through GEM.

• In Churchill managed buildings, ensure public areas are clean and presentable for guests. When needed, assist with vacuuming and trash removal.

• Ensure offices are kept clean and organized.

• Assist with linen management including washing, sorting, and folding linen as needed.

• When scheduled, provide support at other local offices or buildings within in the market.

• Assist with cable repair appointments as scheduled.

• Assist guests with storing their luggage as well as delivering to a unit upon request.

• Assist with additional customer service and building operation tasks as they arise.

EDUCATION AND/OR EXPERIENCE REQUIRED

Bachelor's Degree in hotel management or hospitality training degree preferred. Customer Service experience; 2 plus years' security experience and household maintenance experience required.

PREFERRED SKILLS: TO PERFORM THE JOB SUCCESSFULLY, AN INDIVIDUAL SHOULD DEMONSTRATE THE FOLLOWING COMPETENCIES. REASONABLE ACCOMMODATIONS MAY BE MADE TO ENABLE INDIVIDUALS WITH DISABILITIES TO PERFORM THE ESSENTIAL FUNCTIONS.

Excellent communication skills, both verbal and written; ability to multi-task, prioritize and manage time effectively in a fast-paced environment; computer proficiency; listening; phone skills; people oriented; attention to detail; problem solving; positive attitude; patience and conflict resolution skills are required.

DAYS/HOURS: Rotating Full-Time 40-hour schedule. Schedule will change weekly to accommodate requirements. Must be able to work weekends and holidays. Schedule includes two (2) rotating days off weekly. Hours: 1:30pm to 10:00pm

ADDITIONAL NOTES

• After hour's emergency on call: must be available to physically assist guest if necessary.