Overview: Responsible for the safe and efficient operation of all cash handling and operating procedures for Tonkawa Enterprises. Provides guests with information regarding the players club and casino promotions. Acts as a salesperson for the casino and its promotions.

Responsibilities:

• Ensures that all customers are greeted in a courteous and professional manner.
• Acts as supervisor when manager is not present.
• Responsible for training new Guest Service Representative of duties and functions.
• Responsible for cash services to gaming customers; check cashing, credit card advances, cashing gaming tickets and assisting customer with all Players Amenities.
• Maintains and is held accountable for all funds entrusted to him/her on an assigned shift.
• Ensures the highest possible standards of guest service are provided and listens and responds to guest and employee concerns and questions.
• Accurately balances assigned bank and assumes responsibility for cash and other cash equivalents in assigned window.
• Balances all money transactions and paperwork into and out of Vault.
• Ensures accurate entry of customer account information into the computer system as applicable.
• Makes and receives banks for all shifts and all departments.
• Processes and balances drop from Soft Count.
• Prepares all paperwork and Monies for Deposits and Even Exchanges with the bank.
• Provides directions, assistance, and/or information as may be required to ensure guest satisfaction.
• Presents a sociable and professional demeanor towards guests and employees at all times.
• Performs all functions in accordance with applicable Tribal, Federal, and other laws and gaming regulations and internal policies and procedures.
• Assures compliance with Federal currency transaction reporting requirements (Title 31).
• Maintains a neat and well stocked window during and for the next shift.
• Assists in the completion of appropriate forms for casino guests.
• Conducts audits of members and points as needed.
• Provides customer services in a manner that demonstrates a good working knowledge of all services and promotion at the casino properties.
• Maintains proper attendance in accordance with internal policy. Reports to work on time, and/or provides adequate notice to supervisor prior to absence or lateness in accordance with Casino policy.
• Assists in resolving customer and employee concerns in a timely and professional manner.
• Performs other duties as assigned and assists other team members as needed.

Qualifications:

• High School Diploma/GED or equivalent required.
• A minimum of two years of cashier, cash handling or related experience required.
• Strong organizational and problem-solving skills required.
• Demonstrated positive customer service, communication and listening skills.
• Skills in computer, data entry and 10-key required

Job Type: Full-time

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