This position is responsible for overseeing reservations, providing rental support, rental/tenant account tracking, vendor scheduling, and building strong, ongoing relationships with Team VP owners and tenants. Provide Agent support as needed. Assist marketing management in monitoring and executing brand management. Exceptional customer service and the desire to be part of a unified team.

ESSENTIAL RESPONSIBILITIES AND DUTIES:

• Handle all aspects of making a reservation
• Provide information on availability of rental options, rates and amenities
• Visit rental properties on an ongoing basis to ensure top quality and service to Team VP owners and guests
• Answer phones, route calls per instructions, take messages, forward calls to voice mail, cell phones and other offices
• Check-in and check-out guests
• Discuss owner questions, concerns and complaints; problem solve and resolve issues; document correspondence and other communications with owners
• Work closely with Agents to further establish consistent communications between Rental and Sales teams
• Assist in the coordination of housekeeping, maintenance, and office space needs and general duties
• Assist in maintaining property databases and web interfaces for content and accuracy.
• Performs other duties as assigned

QUALIFICATIONS

• High School Diploma or equivalent required
• Ability to manage high call volume
• Must be outgoing and have intense passion to provide excellent customer service
• Flexible schedule and must be able to work weekends
• Valid Driver’s License, clean driving record and the availability of personal car for some work use is required
• Must possess excellent verbal and written communication skills
• Professional and have strong organization skills with the ability to multi-task
• Desire to assist other team members and customers
• Ability to utilize a computer and knowledge of computer functions (Microsoft Excel, Word, Outlook, Internet)

Job Type: Full-time

Pay: From $15.00 per hour

Benefits:

• Flexible schedule

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• On call
• Weekend availability

Supplemental pay types:

• Bonus pay

Ability to commute/relocate:

• Ellicottville, NY: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Service: 1 year (Preferred)

Work Location: One location

Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.