Global OTC Support Analyst Job at SolomonEdwards
Global OTC Support Analyst
Our Trevose, PA client is seeking a Global OTC Support Analyst to join their team on a contract basis.
Responsibilities:
- Identify and assess the needs of customers who call for support.
- Supply product, pricing and availability information to the customer; enter orders into SAP, check status of orders.
- Provide order confirmations with close attention to accuracy and detail, including input of correct data in SAP to ensure automatic order confirmation.
- Resolve customer complaints, conducting research to determine an appropriate solution.
- Follow policies, procedures and guidelines to drive Customer Satisfaction and to ensure compliance with company objectives.
- Coordinate closely with Credit and Collections to determine credit status of the customer and facilitate order releases as appropriate. Issue order credits and debits as needed.
- Process and prepare quotation requests from both Sales and customers using customer specific pricing and or marketing promotions.
- Set policies and quoting procedures.
- Assist customers with on-boarding, questions or concerns with their orders in regards to the system.
- Ensure proper prioritization of orders, providing high priority service for problem solving and other urgent calls.
- Coordinate with Order Fulfillment for resolution of out of stock items.
- Act as a consultant to assist customers in purchasing decisions related to products and which are best suited for certain applications.
Requirements:
- High school diploma required or equivalent combination of education and work experience.
- Minimum five (5) years customer service experience required; OTC (Order-to-Cash) highly preferred.
- Must be adept at using a computer and specialized software
- MS Word and Excel experience required
- SAP or Oracle experience a must
Additional Details
Compensation: $35.00-$45.00/hr
#QUAD
Job Types: Full-time, Contract
Pay: $35.00 - $45.00 per hour
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Trevose, PA: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 5 years (Preferred)
Work Location: One location
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