PARK COMMUNITY CREDIT UNION IS AN EQUAL OPPORTUNITY EMPLOYER

Be more than an employee:

Come join a team of people who are passionate about creating an exceptional experience and making a difference in each member's financial life.

Community is our middle name:

Park Community Credit Union is a not for profit organization. Our owners are our members, and we are passionate about delivering the best service possible. We are also a Community Development Financial Institution. One of our main goals is to offer banking services to underserved communities.

Role:

You are responsible for:

• completing the member's financial transactions in a professional and efficient manner
• effectively listening and answering member's questions
• always making a positive difference in each member's financial life
• providing the highest quality of service to internal/external members
• identifying member's financial needs and recommending products and services that would meet those needs

Major Duties and Responsibilities:

• receive and process member financial transactions, including deposits, withdrawals and loan payments
• sells money orders and travelers checks to members
• transfers amounts from member accounts as directed
• post transactions to member accounts and maintain member records
• welcome members and provides routine information concerning services
• direct members to appropriate department for specific information and service
• balance cash drawer and daily transactions according to credit union policies and guidelines
• cross-sell credit union services to members.
• perform a variety of miscellaneous tasks including ATM duties, completing logs and reports, typing, filing, computer input and answering the telephone

Expectations:

• to deliver high quality member service by following the credit union service standards
• to provide friendly, professional and accurate service and support to all members and coworkers and achieve high ratings for Service Excellence.
• to cross-sell the established number of new products per month focused on meeting the member's financial needs
• to function within the pre-set balancing standards policy
• to follow the credit union’s Bank Secrecy Act and anti-money laundering policies and procedures, including running OFAC searches, completing investigative reports of suspicious activity and currency transaction reports timely and without error
• to maintain a professional work environment, promote teamwork, build respect among coworkers and present a businesslike appearance
• to follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately

Knowledge and Skills:

• Experience: One month to twelve months of similar or related experience.
• Education: A high school education of GED.
• Interpersonal Skills: Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring normal courtesy in providing assistance or information.
• Other Skills: Ten key calculator and computer keyboard by touch. Must be good with detail to deal with numbers and names.