About us

Comfort Inn and Suites is a small business in Brighton, CO. We are professional, innovative, agile and our goal is to provide outstanding lodging facilities and services to our guests. Our hotel focuses on individual business and leisure travel, as well as travel associated with groups . We offer the finest facilities and services in the market while providing a warm and welcoming and professional environment for our team.

Our work environment includes:

• Modern office setting
• Flexible working hours
• Safe work environment
• On-the-job training
• Relaxed atmosphere
• Growth opportunities

Our company is looking for an experienced Front Office Manager to join our team. The ideal candidate will have a strong background in customer service, excellent organizational and communication skills, and the ability to manage multiple tasks simultaneously. The Front Office Manager will be responsible for overseeing the daily operations of the front office, including scheduling, customer service, and administrative tasks. The successful candidate will also be responsible for ensuring that all customer inquiries are handled in a timely and professional manner.

Responsibilities:

• Provide the highest quality of service to the guest at all times and anticipate and exceed guest expectations.
• Ensure the Front Desk team passes all brand standard audits.
• Ensure Front Desk staff deliver on brand standards.
• Oversee department in absence of Department Manager.
• Capable of performing all hourly functions and operating all equipment in department.
• Train associates on safety standards and enforce those standards on a consistent basis. Identify associates engaging in unsafe behaviors and retrain them appropriately. Complete accident investigations and take steps to prevent future accidents. Follow up with injured associates.
• Have a thorough knowledge of emergency procedures and ensure staff respond appropriately in the event of an emergency. Assist Emergency Response Team as necessary. Know location and use of fire extinguishers.
• Ability to read, analyze, interpret and effectively explain items such as common reports, guest folios and emergency procedures.
• Report all cash over/shorts to management. Comply with hotel and department accounting procedures including credit and check cashing policies and procedures.
• Ensure the Front Desk staff abide by the special event sales strategy.
• Ensure that all information pertinent to the desk or related areas is passed on to the following shift manager or personnel.
• Maintain knowledge of any and all promotions and/or current programs that would influence or affect the guest.
• Meet and greet arriving guests ensuring all Front Desk Staff provide excellent guest service.
• Maintain a thorough knowledge of the reservation system.
• Ensure security and confidentiality of all guest and hotel information and material.
• Maintain knowledge of hotel property, hotel staff, hotel services, hotel service hours of operation and hotel surroundings (i.e. mall, restaurants).
• Adhere to all work rules, procedures and policies established by Trisimo Brighton LLC. This includes, but is not limited to those contained in the Associate Orientation Handbook and the red Emergency Response Procedures Manual. Complete Chemical Training and Blood borne Pathogen Training.
• Follow proper key control procedures.
• Work nights, weekends, and holidays as necessary.
• Perform other duties as assigned by the General Manager.

Skills

• Job Knowledge
• Flexibility/Adaptability
• Quality of Work
• Perseverance
• Quantity of Work
• Organization Skills
• Guest Focus/Customer Service
• Reliability/Dependability
• Judgment/Problem Solving
• Motivation/Initiative
• Cooperation/Teamwork

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Paid time off
• Parental leave
• Referral program

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• On call
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay
• Tips

Ability to commute/relocate:

• Brighton, CO 80601: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Hotel experience: 1 year (Required)

Shift availability:

• Night Shift (Required)

Work Location: In person

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