Quigley Eye Specialists is a premier surgical and eye care clinic. Our mission is to continue to be technology leaders in eye care and one of the nation’s leading multi-specialty ophthalmology practices, Quigley Eye Specialists creates patients for life by providing the highest level of quality eye care and service to the community. We accomplish this through our caring staff, our skilled medical team, and by using the most advanced technology to ensure every patient’s best possible vision.

Therefore, to deliver on our mission, Quigley Eye Specialist expects every employee to perform his or her job first and foremost in accordance with the Company’s mission.

• Team Work
• Highest level of Individual Productivity
• Technical Excellence
• Treating patients as valued guests

With an enthusiastic approach to guests and teams, our Front Office Leads will provide on site guidance to the assigned Specialists at the clinic. Our Leads are the first point of contact for on site patient needs, questions, or concerns. The Lead will collaborate with peers and with the Front Office Manager regarding site improvements needed and alignment of new protocols and processes for the Front Office staff.

• Assist in person patients with scheduling, check in, and check out procedures, upholding the QES Gold Standards of Care and HIPAA regulations.
• Assist patients via phone with scheduling and answering procedure or scheduling questions, upholding the QES Gold Standards of Care and HIPAA regulations.
• Update patient records in accordance with HIPAA regulations and QES processes and procedures.
• Open the facility at shift beginning and organize work stations appropriately, print patient charts for technician and physician preparation.
• Assign facility tasks to Specialists team and participate in maintaining facility through emptying trash, cleaning shared break spaces, and ordering supplies per the departmental procedures.
• Lead on duty handling facility needs for the assigned office/clinic; coordinate with site vendors for supplies and facility needs, as approved by the Office Manager.
• Will provide lead on duty responsibilities for rotating shifts and staff of 2-3 each day; providing shift guidance and answering questions on a day to day basis
• Uphold the clinic policy and procedures in greeting Guests and escalate concerns to the Office Manager
• Rotate job duties throughout the Front Office team and provide coverage at other clinics on occasion on an as needed basis, based on patient volume and needs.
• Greet Guests with enthusiasm and a high level of customer support, upholding the Quigley value system.
• Lead by example for other staff at all times
• Perform on the job training of new staff for the assigned clinic and ensure team is upholding regulations and QES Gold Standards of Care.
• Other related duties as assigned.

Travel

• May be required to travel to other QES facilities in the region from time to time, based on need and patient volume

Customer Service

• All Quigley Eye Specialist employees must meet the standards for customer service.
• Effectiveness of working with others, courtesy, tact, friendliness, enthusiasm, caring and helpful nature, comforting style.

Attendance Standards

• Punctuality, attendance, scheduling of absences.

Flexibility

• Adjustment to change, resetting of priorities, time management skills, resourcefulness, initiative.

Ethical Responsibilities

• Follows code of conduct aligned with the mission, vision and values of Quigley Eye Specialists.
• Follows code of conduct /ethics of their profession
• High School graduate/GED equivalent
• 2+ years of lead on duty/team lead experience
• Proficient in computer programs and navigating a computer effectively
• Previous clinical or medical office experience

Other Skills and Abilities

• The use of kindness, empathy and patience when dealing with our patient population
• Attention to detail
• Ability to multi-task
• Ability to work as a team member
• Cooperates and effectively communicates with all staff members and physicians about patient matters.

Quigley Eye Specialists and affiliates are committed to diversity and does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Job Type: Full-time

Pay: From $16.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: One location

Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.