Front Line Client Experience representative Job at Project Expedition
Project Expedition, a fast-growing travel startup, is hiring a front-line client experience representative to work directly with our clients handling queries, questions, and quotes. We are looking for candidates who are passionate about travel, like to problem-solve, and genuinely enjoy finding solutions for clients.
At Project Expedition, we connect people with the best tours and activities around the world, and aim to provide industry-leading service and support. As a member of our Front-Line Client Experience team, you will be the first point of contact for the majority of our client engagements.
Responsibilities:
- Communicate through live chat, phone, and emails via a ticketing system.
- Handle conversations ranging from basic questions about tours and destinations, to troubleshooting client issues in real-time.
- Impress clients by resolving inquiries in a prompt, professional, and friendly manner.
- Interact with tour operators from all over the world on a daily basis (in English).
- Proactively bring ideas forward for improving the overall customer experience.
The ideal candidate will:
- Excel at multi-tasking and prioritization.
- Enjoy problem solving and going above and beyond for clients.
- Possess strong attention to detail.
- Be fluent in written and spoken English.
- Work well independently and as part of a team - we're fully remote, but your teammates are always accessible.
Role Details/Hours:
- Full time role working 40 hours per week, 5 days a week.
- We're seeking someone who can help shore up the team for one of the following schedules: - Monday - Friday, 8 am - 5 pm EST; Tuesday - Saturday, 11 am - 8 pm EST; Sunday - Thursday, 8 am - 5pm EST
- Team is 100% remote.
Additional Benefits:
- Company Healthcare plan
- Enrollment in company phantom equity plan
- Employee discounts on thousands of tours and activities
Project Expedition is currently growing very rapidly, and we expect that this role will evolve over time. As a result, you will not only have the chance to make a direct impact on a growing company, but you will have the opportunity to shape and influence your career path. This position is great for someone who thrives without a lot of structure, works independently, responds well to change and a fluid working environment, and who always tries to find a better way of doing things.
Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.