Tracy Anderson has always been ahead of her time. The Tracy Anderson brand is the life stance one chooses to take each day - physically, mentally, and emotionally. The Tracy Anderson Method is designed to help people create balance where there is imbalance in their body, and to give them official permission to move confidently in the world. At our members-only studios, we provide a proprietary physiology-based fitness system honed over more than two decades of scientific research with proven results. The studios offer the full expression of the Tracy Anderson Method, prescribed custom training regimens, and one-on-one training. With seven studio locations cross New York and Los Angeles—including a studio in Madrid, Spain—and more than 170 DVDs (most notably the highly-popular Metamorphosis series, and Pregnancy Project and Teen Meta DVDs), Tracy continues to transform the bodies and lives of people across the globe. She has designed several tech innovations and fitness solutions, including the patented Iso-Kinetic Band System, The Hybrid Body Reformer, The Super G Floor, and most recently, the Anderson Moto Air Pro Reformer. When Tracy is not conducting research and developing new weekly content, she is delivering strategic programs to our studio clientele, as well as our Online Studio streaming community (the TAmily) represented in every state of the U.S. and more than 50 countries worldwide. In addition to providing our clients with access to the largest bank of fitness content on record, our brand offers collections of at-home exercise equipment, organic skincare products, activewear lines, and a glossy quarterly wellness publication (Tracy Anderson Magazine) available at retailers nationwide including Whole Foods and Barnes & Noble.

We are seeking passionate, customer service focused, positive, and hard-working individuals with a love for health and fitness and an excitement for Tracy Anderson Method. We are looking for someone with excellent interpersonal skills whose focus is creating an environment where everyone feels welcome. The position requires the ability to provide superior guest service, in a fast paced, luxury fitness environment. You will be working in our studio in Watermill, NY.

Front Desk Coordinators Responsibilities:

• Must take ownership of first impression; including greeting guests, answering general calls, and any general email requests.
• Welcomes everyone into the studio and sets the tone for their experience.
• Tour new clients, always seeking to convert prospects into members.
• Be knowledgeable about the Tracy Anderson Brand: history, products/programs, and all pricing.
• Partner with studio manager/prescription team to engage new and prospective members to ensure fitness needs are achieved.
• Guide consumers with regards to the latest happenings within the studio.
• Prepare studio space before and after classes efficiently and quickly
• Ensure the brand aesthetic and studio appearance is always upkept.
• Ensure smooth transitions between classes.
• Manage the Member Experience across all areas of the studio and all staff to create a culture of service that is indicative of the brand.
• Accurately follow the daily checklist (pre/during/post) shift activities.
• Work with Studio Manager and Sr. Management to support the financial goals and operational needs of the studio.
• Field both internal and external general questions and inquiries
• Assisting the management team with billing and service calls as they arise.
• Working with studio to convey member concerns and feedback.
• Responsible for general administrative computer work and ownership surrounding MindBody Online.
• Effectively book, cancel and reschedule classes for members/drop-ins.
• Prepares new records/files within MindBody Online.
• Keep the retail area looking great which includes keeping it clean and re-merchandising products to attract customer's attention.
• Receive and transfer all inventory to appropriate location.
• Pro-actively watch for theft to avoid shrinkage.
• Support studio managers in maximizing and maintaining studio operational efficiency.
• Answering a high-volume of calls; screen and direct calls to appropriate parties, when necessary.
• Take detailed messages and distribute to the appropriate party.
• Brainstorm activities to continuously bring new leads, business and referrals to the club.
• Provide support for miscellaneous requests with a "can do" attitude.

To succeed in this role, you will need:

• Have completed/be pursuing a bachelor's degree from an accredited four-year college.
• A personal passion for fitness, wellness, and the Tracy Anderson Brand Method.
• Exceptional customer success skills.
• Establishing and maintaining interpersonal relationships: Must develop constructive and cooperative working relationships with team members and prospective members and maintain them over time.
• Have a positive and joyful attitude with the ability to handle a high volume of email and multi-task in a fast-paced environment.
• Must be a patient, courteous listener, able to show empathy.
• Must be able to interact well with the high touch clientele.
• Able to interact with a wide range of personalities.
• Able to handle several situations at once with poise and confidence.
• Ability to handle difficult situations (i.e. such as member complaints).
• Excellent and articulate communicator.
• Exceptional written and verbal communication skills.
• Extremely organized and have strong attention to detail
• Have a "no task is too small" attitude.
• Hard-worker with ability to work a non-traditional schedule (evenings, weekends, and some holidays.)
• Ability to comprehend established office routines and policies.

Compensation & Benefits:

• This role offers a competitive salary based on experience & performance.
• PTO, Medical/Dental insurance, 401(k), and transportation benefits available
• Unlimited use of on-site fitness studio classes. We encourage you to use the Tracy Anderson Method!
• Discount on all retail and in-house café.

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.

Job Types: Full-time, Part-time

Pay: $18.00 - $22.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekend availability

Work Location: One location

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