Front Desk Associate Job at Genesis Health Clubs at Olathe Ridgeview
JOB DESCRIPTION
Position: Front Desk Position
Reports to: Operations Manager
Employee Type: Full Time or Part Time
Job Summary:
This position will be responsible for the day-to-day operations of the Front Desk. This includes, but is not limited to, the processing of guest check-ins, running a register, and maintaining quality customer service. We pay more for the opener position. Great entry-level position to other high-paying roles in the company.
Duties and Responsibilities:
- Executes procedures as outlined by front desk manuals
- Responsible for opening register and unlocking club in the mornings
- Attends all staff and club meetings and events
- Establish and maintain professional relationships with members and staff
- Ensures that all required documentation (daily reports, checklists, etc.) is completed in a timely manner.
- Ensures front desk is clean, maintained, and always organized
- Ability to respond quickly and appropriately to emergency situations
- Manage member check-ins to ensure members are not past due and current
Expectations:
- Present a professional demeanor at all times when representing the Genesis Health Clubs
- Must be responsible to show up on time
- Ability to respond to common inquiries or complaints from members
Job Requirements:
- Available to work weekdays and weekends
- Ability to work well with others
- Experience in cash handling and credit cards
- 1-2 Years’ experience in the customer service function
Physical Requirements:
- Ability to stand for long periods of time
- Ability to lift up to 15 pounds
- Ability to communicate with guests and other associates, including reading, writing, and speaking
Job Types: Full-time, Part-time
Pay: $9.00 - $12.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
Shift:
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekend availability
Work Location: One location
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