Role: Exchange Admin
Location: Marysville, OH - Onsite
Duration: Full Time

Job Description:

• Manage Office365 environment at L2, L3, L4 level and must know exchange servers and their roles
• Must have Migration EXO experience
• Must have working experience of retention and deletion policies
• Must have working experience of tagging
• Must have worked on Archival policies EXO online
• Working Experience in the mail flow in detail for Exchange/O365 hybrid environment
• Troubleshoot OS, Network and storage related issues
• Working Experience of different type of connectors available in exchange/Office 365
• Working Experience of O365 mail filtering/hygiene solution, Microsoft Exchange Edge server and Active Directory
• Must know different licenses in Office 365 and different type of admin groups.
• Must know kind of available recipients in O365. Good understanding of SSO with O365, including ADFS
• Sound knowledge of Email client like Microsoft Outlook, MS Teams and OWA
• Experience in DLP policies, Transport Rules and online Archive and provide solution or recommendation on improvements
• Good knowledge of Mail Archiving solution, troubleshooting and configuration of Anti-spam, SPF, DMARC, DKIM, Address client connectivity, Address service availability issues within the organizational span of control
• Manage services using the supplier, and the client implemented ITIL processes and practices

To adhere to quality standards, regulatory requirements and company policies

To provide support for on-call escalations and doing incident & problem management

To independently resolve tickets & ensure that the agreed SLA of ticket volume and time are met for the team

To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases

Work on value-adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives

To participate or contribute to the business in the creation of proposals to drive Service improvement plans

Knowledge of Lotus Note/Domino is plus

Knowledge/Experience of MS Teams, Sharepoint, and eDiscovery as an Admin is Plus

Minimal job requirement:

• Over all experience 8-10 year 4 to 5 years managing a large scale O365 hybrid environment
• A Master’s degree and Microsoft Certification a plus
• Previous Microsoft Office 365 administration and troubleshooting experience is required
• Familiarity with some of the following areas: Azure, Microsoft Hyper-V, Microsoft Exchange Edge server’s administration, of TCP/IP (OS, firewalls configuration)
• Ability to quickly learn, understand and explain technical information
• Ability and desire to take ownership of client issues through resolution
• Excellent time management skills
• Ability to work in a fast-paced environment

Job Type: Full-time

Pay: $100,000.00 - $110,000.00 per year

Schedule:

• 8 hour shift
• On call

Ability to commute/relocate:

• Marysville, OH: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Exchange Admin: 5 years (Required)
• exo: 2 years (Required)

Security clearance:

• Confidential (Preferred)

Work Location: One location

Please Note :
bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.