Xanitos, Inc. is a management company that provides hospital housekeeping, patient transport, and central laundries services. It is differentiated by its patented XRO System for cleaning patient rooms, its outstanding operations management team, and by being a private company whose priority is giving top-quality service. The results are evident; at the hospitals it serves, Xanitos has improved the cleaning quality, increased HCAHPS scores, reduced the risk of HAIs, lowered bed turnaround time, and significantly reduced costs.

Xanitos is hiring Full - Time Environmental Service Call Center Dispatcher at City of Hope. We have times from 7:30am - 4pm Monday - Friday and 3:00pm - 11:30pm as well as just weekends from 11:00am to 7:30pm!

Job Overview:

• Demonstrates and promotes Xanitos culture, values, and management philosophy in conjunction with the resident facility.
• Proactive in the achievement of the departmental goals and objectives.
• Exhibits excellent telephone etiquette and listening skills.
• Maintains a safe, healthy, orderly and pleasant work environment for staff.
• Understands and applies knowledge of housekeeping concepts and infection control practices.
• Understands and is able to determine, explain and develop dispatcher logic and housekeepers’ activities.
• Directs the activity of the discharge bed cleaning function, ensuring timely completion of tasks; monitors procedures related to availability and completion task, follows-up on issues related to service and operations.
• Ensures requests have been completed in an efficient and timely manner according to current departmental standards and priorities.
• Functions as a liaison between Environmental Services and other departments.
• Develops and promotes positive effective customer service relations with departmental staff, and all hospital employees; ensures accurate and timely dispatch of discharge bed requests; ensures maximum staff productivity.
• Resolves problems related to or associated with patient through-put; recommends and participates in the solution of on-going problems or trends.
• Acts as a positive role model; possesses integrity, focus, commitment, flexibility, diplomacy and a team spirit. Is reliable and trustworthy.

Experience/Knowledge:

• Experience in the janitorial industry a plus
• Medical cleaning a plus
• Post-Offer Medical, Background Screening and Drug Test required
• High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

• Problem Solving - Identifies and resolves problems in a timely manner; Develops alternative solutions; Uses reason even when dealing with emotional topics.
• Technical Skills - Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Listens and gets clarification; Responds well to questions.
• Team Work - Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed; Recognizes accomplishments of other team members.
• Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Asks for and offers help when needed.
• Motivation - Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is frequently required to climb or balance; stoop, kneel, crouch, or crawl and talk or hear. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly exposed to fumes or airborne particles. The employee is occasionally exposed to work near moving mechanical parts. The noise level in the work environment is usually quiet.

Benefits:

Xanitos understands the importance of you, and your family’s health and wellbeing, as well as your financial future. With that in mind, we take pride in the variety of benefit plans that are available for our employees. Please note, plans vary by location and are subject to eligibility and work hour requirements in accordance with company policy and state laws. Plans may include:

• Medical
• Dental
• Vision
• Life, accident, and disability insurance
• 401K Retirement Plans
• Employee assistance program (EAP)
• Employee wellness program
• Shoes for crew reimbursement
• Paid Time off including vacation, sick, personal, holidays, bereavement, and jury duty.
• Employee discounts to theme parks, theaters, sporting event, movies, and more.
• Commuter Benefits

The expected hourly rate for this position is $18.00, depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, training, market data, and other relevant factors. Additional compensation may include Shift differential pay and bonuses (if applicable to the position).

#LI-DNI

Job Type: Full-time

Pay: From $18.00 per hour

Schedule:

• 8 hour shift

COVID-19 considerations:
- Proof of COVID Vaccinations (including booster) are required for employment

Education:

• High school or equivalent (Preferred)

Experience:

• Cleaning Experience: 1 year (Preferred)

Work Location: In person

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