About City of Hope

City of Hope is an independent biomedical research and treatment organization for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a subsidiary launched in 2019 serves employers and their health care partners by providing access to City of Hope’s specialized cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

City of Hope’s commitment to Diversity, Equity and Inclusion

We believe diversity, equity and inclusion is key in serving our mission to provide compassionate patient care, drive innovative discovery, and advance vital education focused on eliminating cancer and diabetes in all of our communities. Our commitment to Diversity, Equity and Inclusion ensures we bring the full range of skills, perspectives, cultural backgrounds and experiences to our work - and that our teams align with the people we serve in order to build trust and understanding. We are dedicated to fostering a community that embraces diversity - in ideas, backgrounds and perspectives; this is reflected in our work and represented in our people.

Position Summary

Working closely with the Senior Manager of the Enterprise Security Services (“ESS”) the Senior Program manager is responsible for providing service and leadership for enterprise-wide Access System Mgmt., Key System Mgmt., Visitor Systems Mgmt. as well as supply management of the Access Systems, Key Systems and Visitor Systems. Position will work in collaboration with Engineering and Maintenance, FDC, IT, and others to ensure policies, standard and procedure are properly adhered for all access needs, key system requests and upgrades as well as visitor managements and operations. The value should be clear, demonstrative and measurable. Identifies standardization recommendations for functional areas around process improvement, project implementation, performance, compliance, risk assessment, policy review, adherence to access policies and reporting to ensure service efficiencies are met. The outcomes should be metrics driven.

Senior Program manager must have demonstrated skill in establishing and maintaining effective working relationships with executives and key SVP/VP and project stakeholders. This position requires project management, interpersonal, communication and presentation skills. In addition, the position requires an incumbent who employs tact and discretion and is motivated, self-directed, and a confident self-starter.

Key Responsibilities include:

• Manage all services request for enterprise-wide Access System Mgmt., Key System Mgmt., Visitor Systems Mgmt.
• Support the Director of Enterprise Security Services managing policies and procedures set-forth regulatory requirements for badge access requests and accesses, key access requests and order of keys and master key types
• Manages the ordering and safe keep of keys and key blanks in collaboration with E&M team.
• Drive the identification of “people”, “process” and “system” (not IT systems) capabilities required to move the initiatives forward
• Play a central role in affecting the operations/business change readiness for assigned initiatives.
• Effective and objective escalation to ESS Director the key concerns, issues related to the performance of the Support Services Portfolio and any linkages to City of Hope’s Strategic Initiatives.
• Works with the aligned Director and, as appropriate, with the Executive Director and/or the Vice President to create reporting/status materials for pre-defined COO updates at COO Leadership Meetings and/or Facilities ET meetings while keeping ESS Executive Director or ESS Director informed
• Develop sufficient level of understanding of all initiatives within the assigned portfolio that are within that portfolio and develop a strong broad/horizontal communication pattern across portfolios to tie in dependencies and synergies among initiatives and projects
• Evaluate quantitative data and viewpoints to conduct structured portfolio reviews.
• Conduct weekly/monthly reviews with ESS Directors for department performance within portfolio (complacence, risk, resource). Communicates project status and facilitates communication between all parties involved in the aligned initiative.
• For specific assigned initiatives, manage the program/project through best practice LEAN standards and in accordance with balancing the business need with available resources:
  • Executes all deliverables per plan and be a single point of accountability for program success. Develops detailed project work plans, time lines, and budgets. Maintains project assignments, monitors workloads, and resources to meet project requirements. Frequently reassesses project scope to ensure projects are carried out according to established plan and budget
  • Provides direction and leadership and serves as resource to staff on all project tasks. Meets regularly to review project activities, consultant performance and management strategies.
  • Project Control - Helps resolve issues and manage Change Requests, tracks action items. Proactively manage budget/Expenses, schedule, scope, risks and quality Drives status reporting per ESS guidelines
  • Reports to ESS Executive Director the data on project/program performance - proactive issue/risk mgmt and report status dashboards - on time/on budget
  • Adheres to concepts of project lifecycle – process, tools and guidance.
• Drive and participate in team building to establish an ESS LEAN culture of excellence with industry best practices.
• Actively contribute in the ESS Roadmap discussions, take ownership of deliverables towards the overall ESS objectives
• Take ownership of segments of ESS monthly meetings and other activities to promote ESS LEAN culture of excellence within the ESS community of practice
• Actively participate in optimization and support ESS Operations processes and goals
• Responsible and Accountable for the following:
  • Portfolio Status, Data requests & Reports (Accountable to ESS Executive Dir and/or Director)
  • Collateral for Environment of Care Workgroup.
  • Portfolio and/or Initiatives Monitor and Control (Accountable to ESS Executive Dir)

Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan. Practices a high level of integrity and honesty in maintaining confidentiality.

Performs other related duties as assigned or requested.

Basic education, experience and skills required for consideration:

• Bachelors in similar field (preferably healthcare administration, Risk Management, Law Enforcement, business or public health) and 5 years of experience running investigations and risk management OR 8 years of experience running investigations and risk management
• 5 + years’ experience in running investigation and risk management

Preferred education experience and skills:

• Masters in similar field (preferably healthcare administration, Risk Management, Law Enforcement, business or public health
• Superior investigation skill, Risk Management, project management, interpersonal, communication and presentation skills. Demonstrated effective experience in working and partnering with executives and key SVP/VP and project stakeholders
• RIMS-Certified Risk Management Professional
• Professional Certified Investigator (PCI)
• LEAN or Six Sigma Black Belt

Additional Information:

• The estimated pay scale represents the typical [salary/hourly] range City of Hope reasonably expects to pay for this position, with offers determined based on several factors which may include, but not be limited to, the candidate’s experience, expertise, skills, education, job scope, training, internal equity, geography/market, etc. This pay scale is subject to change from time to time.
• As a condition of employment, City of Hope requires staff to comply with all state and federal vaccination mandates.

City of Hope is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.