Duke Regional Hospital Duke Regional Hospital offers the personal touch and hometown feel of a community hospital while serving as an essential arm of internationally recognized Duke University Health System. Duke Regional has served Durham, Orange, Person, Granville and Alamance counties for more than 45 years. To be successful at caring for our community and have a strong reputation among patients who seek our care, we have 3,500 team members who work together to provide exceptional, compassionate and equitable healthcare 24/7. We are a place of learning and acceptance for team members just starting their careers, as well as an institution of family culture and professional development for employees who have served for decades in our hospital units.Duke Regional has 388 inpatient beds and offers a comprehensive range of medical, surgical and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services. We also offer care at our Duke Rehabilitation Institute, Davis Ambulatory Surgical Center, Duke Ambulatory Surgery Center Arringdon, Health Services Center, and Duke Behavioral Health Center North Durham. In fiscal year 2021, Duke Regional Hospital admitted 16,422 patients, performed 18,152 surgeries and welcomed 2,673 babies into the world. U.S. News & World Report ranked Duke Regional Hospital as #9 in North Carolina and #4 in the Raleigh-Durham area for 2021-22. The Human Rights Campaign consistently names us a Healthcare Equality Leader, and we are a Joint Commission-accredited and Magnet-designated hospital.

Location:

Duke Regional Hospital (Durham, North Carolina)

Work hours:

Second Shift: 2pm-12pm 3rd shift: 10pm-8am (rotating weekends and holidays will be required)

General Summary

The Environmental Services Operations Manager is responsible for directing and overseeing the operational needs of Hospital l Environmental Services. This position will coordinate the tasks of the front-line staff and serve as a liaison between administration and hospital departments and provide the highest possible level of service. This position will have approximately 20 direct reports.

Work Performed

• Work collaboratively with hospital units to e ensure the client needs are met. Establishes and annually reviews standards and work procedures for all Housekeeping staff.
• Plans work and staffing s schedules and areas of work to ensure adequate services are rendered. Interview, hiring and training of new associates.
• Orients, develops, and super vises all supervisory/housekeeping staff.
• Conducts regular inspections a d makes changes and recommendations to the facility.
• Monthly reporting of goals, accomplishments, and future plans.
• Staff education and training communication with staff, administration, and other departments.
• Coordination of outside services (i.e. Pest Control, Window Cleaning, Medical and Solid Waste, Document Destruction, and Recycling program).
• Proactive in the achievement of the facility goals and objectives.
  Monthly reporting of d departmental data to your unit director
• Frequent rounding to ensure cleanliness of facility.
• Ensure accurate and timely payroll for staff.
• Completion of staff evaluations.

Knowledge, Skills and Abilities

• Must have the ability to analyze and interpret financial and other data
• Excellent interpersonal skills
• High customer service and quality attitude
  Ability to work under pressure and meet established goals and objectives
• Public speaking skills
• Ability to utilize a participative approach to managing staff, to organize and prioritize tasks, and to develop budgets with a complete understanding of facility needs and requirements
• Ability to communicate effectively in written format and oral presentations
• Ability to multi-task and establish priorities
• Ability to maintain organization in a changing and stressful environment
• Exhibit initiative, responsibility, flexibility, and leadership
• Plan and conduct meetings with departmental employees to ensure compliance with established standards and procedures
• Military Transferrable Skill s: Troubleshoots, isolates and identifies causes of equipment malfunction teaches technical skills to lower grade soldiers Prepares costs and labor estimates

Minimum Qualifications

Education

Work requires communications, analytical and organizational skills generally acquired through completion of an associate's degree program.

Experience

Work requires knowledge of environmental service functions normally acquired through three years progressive experience in environmental services or related supervisory, administrative, management experience in a service or similar environment. At least one year of supervisory experience in housekeeping or service- related field with high customer/client contact required Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook Military Transferrable Skills: Non-Commissioned Officer E4+ with experience in Planning, developing and directing logistics All military branches with experience of supervising a group of soldiers of 15 or more

Degrees, Licensures, Certifications

N/A

Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.