LOCAL APPLICANTS ONLY

WE PREVENT TECH RAGE®!

Do you enjoy working with computers? Are you looking to kickstart your IT support career? We are looking for an entry-level IT Support Desk Technician to join our growing team. This is your opportunity to:

• Gain exposure to a wide range of business applications, software, hardware, and technologies.
• Be a key player in providing IT Support to our customers by applying your problem-solving and troubleshooting skills.
• Learn more in one year than you will in large organizations, in our humble opinion.
• Be part of a passionate team and company that dares to handle the most challenging technical issues and projects.

As an entry-level IT Support Desk Technician you will be expected to:

• Receive and triage incoming support requests.
• Provides first-level telephone, email, remote and onsite support for computers, networking, software, and other technical issues; average 10-20 support tickets per day.
• Work with third parties and vendors to assist with warranty, support, and/or service issues.
• Document technical support issues and resolutions.
• Achieve and maintain a 90% or higher customer satisfaction average score.
• Maintain proper time tracking and time management discipline to achieve efficiency goals.
• Continually train and earn certifications to stay up to date on new technologies and processes.

QUALIFICATIONS:

• High School Diploma or equivalent
• Demonstrated interest, education, or hands-on experience in IT/technology field
• Understand basic operations of computer hardware, software, and networking
• Available 40 hours per week, Monday-Friday between 8am to 6pm; 8 hour shift
• Participation in on-call rotation; ability to work overtime, including nights, weekends and holidays as needed
• In-office attendance in Winter Springs, FL
• Able and willing to do local travel to Central Florida client sites; reliable transportation, valid driver’s license, and vehicle insurance
• Wear company-provided shirt onsite
• Successfully pass pre-employment verification checks

BONUS POINTS:

• 2-4 year degree in Computing and Information Sciences or Information Technologies field
• CompTIA IT Foundations and/or A+, Net+, Secure+ or similar certifications
• Formal Microsoft training
• Previous customer service, volunteering, or internship experience

WHY YOU SHOULD JOIN US:

• Occasional remote working
• Paid Time Off - 22 days per year
• Health, Dental, and Vision Insurance
• Retirement program with % match of salary
• Industry Certifications Reimbursement
• Mileage Reimbursement
• Named a Top Central Florida Technology Company
• Named 2021 Seminole Business of the Year at the Seminole Business Awards
• Work in a positive, growing environment that promotes mentoring and career growth

Entry Level, IT Support, Support Desk, IT Technician, Service Engineer, Field Technician, Level 1, Helpdesk, Information Technology, IT Help Desk Technician, Junior IT Technician, Level One

Job Type: Full-time

Pay: $18.00 - $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Answer YES if this statement is true: I can report to Tech Rage IT's Winter Springs, FL office AND travel to Central Florida client sites as needed."

Experience:

• IT / Technology: 1 year (Preferred)

Work Location: One location

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