General Description:

Provide organizational and communicative support to the Entrepreneurial Program Department and Regional Volunteer Teams for the planning and execution of Entrepreneurial Product Programs at every stage.

The identification of Duties and Responsibilities does not display an exhaustive list of all duties that may be assigned to this position, nor does it restrict the related work that may be assigned to this position.

Essential Functions/Responsibilities:

• Assist in planning, organizing, and implementing the Council's entrepreneurial product programs.
• Acquire and maintain extensive knowledge of goods and products sold through each product program.
• Answer questions from the Council's staff regarding product programs and procedures.
• Attend (required) and participate in Product Program training sessions and meetings.
• Assist with the development of Product Program forms and guides.
• Ensure clear and helpful communications between Entrepreneurial Program Department and Regional Volunteer Teams.
• Provide support and assistance to Troop Coordinators and Regional Volunteer Teams, by preparing sales materials and supplying information as needed.
• Collaborate and communicate with Regional Volunteer Teams to ensure deadlines are being met and responsibilities are being accomplished for the duration of each program.
• Support the Regional Volunteer Teams by attending scheduled meetings and preparing materials as needed.
• Assume responsibility for Case Management and closure through Council systems such as Salesforce.
• Maintain lists of active troops and Troop Coordinators on a Council level for mailings; in conjunction with Troop Support and Customer Care access and use the current and previous year's program history.
• Verify Troop Coordinators' requirements at the Council level; i.e., current membership and background checks on file.
• Assist with maintaining and updating Product Program records using various computer software programs; e.g., M2 and ABC Smart Cookies.
• Provide information and training to Troop Coordinators who are interested in participating in entrepreneurial programs.
• Maintain up-to-date reporting of program stats within various computer software programs; e.g., M2 and ABC Smart Cookies.
• Management event and reward registrations.
• Manage the sorting and distribution of materials, products, and rewards for each Product Program.
• Manage incoming/outgoing materials, product, and rewards, including leftover inventory received through Council and Delivery Partners.
• Assist with sorting materials, product and rewards by region, and delivery to outbound offices/Product Program Coordinators and Product Program Teams.
• Manage Regional Reward Distribution lists, and distribution of returned or uncollected rewards on a Council Level.
• Manage reward selections collected outside of M2 or Smart Cookies
• Assist with, and attend, Rewards Distribution including sorting, delivery, and distribution, in addition to lead management of Reward Distribution events and uncollected/leftover rewards.
• Assist with planning and participation in Product Program Events such as Rallies and Reward Events.
• Manage and create departmental requisitions and purchase orders.
• Manage Department Card Member Services/Credit Card receipts, statements, and monthly spreadsheets that are due to the Finance Department.

Education, Work Experience, Skill Requirements & Certifications:

Minimum Education (or substitute experience) required:

• High School Diploma
• Bachelor's Degree or equivalent secondary education preferred.

Minimum Experience required:

• Minimum 2-3 years of related work experience. Non-profit experience a plus.
• Experience with the Councils Entrepreneurial Program a plus.

Skills Required:

• Intermediate level skills in Microsoft Word, Excel (spreadsheet creation and modification), Outlook and PowerPoint, general data entry, and Council membership and event tracking.
• Must have excellent organizational skills and be detail oriented.
• Ability to handle several projects simultaneously, prioritize work and handle last minute demands appropriately.
• Proven success working in a team environment.
• Proven ability and aptitude to work collaboratively with diverse individuals throughout the organization and community.
• Ability to manage multiple tasks simultaneously without constant supervision.
• Excellent verbal and written communication skills, and grammar.
• High level of professional customer service skills is required to handle high volume and difficult customer service issues.
• Ability to work a flexible schedule, to include nights, weekends, and holidays.
• Follow and maintain all cleaning protocols and schedules; safety guidelines and procedures.

Minimum License, Certifications & Affiliations/Memberships and CEU's

• Valid California driver's license and an insured vehicle in good working order.
• Must successfully complete a criminal history livescan (fingerprint) background check
• Ability to operate council vehicles as needed

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate walking or standing and/or occasional exertion of force equivalent to lifting up to 20 pounds and may require the use of a hand truck.
• Ability to intermittently lift, push, or pull up to 20 pounds of weight.
• Ability to sit upright for extended periods of time.
• Ability to walk and stand throughout the day, with frequent kneeling and bending.