eLearning Testing Center Services – Test Proctor (Grant Funded, Time Limited) Job at Wake Technical Community College
Pay Grade: Specialist 6
This position proctors computer and paper based exams for online, hybrid, and blended faculty members. This position is responsible for daily operations of the eLearning Testing Center. This position will be responsible for supporting remote proctoring. This position is responsible for training part-time proctors. This position servers as a liaison to faculty to assist and support with testing center procedures and processes.
- Documents students entering and exiting proctored setting for testing
- Assists with general questions and inquiries from students, faculty and team members
- Enforces testing center guidelines and instructor's directives
- Monitors students frequently during testing to ensure exam information is not compromised
- Troubleshoots online exam issues
- Communicates with faculty and staff regarding exam discrepancies and/or testing irregularities
- Initiates, organizes, and maintains testing center records, appointment logs, files and electronic data according to testing center procedures
- Maintains integrity and confidentiality of exams and relevant tester center files
Stages testing facility for prompt and efficient testing
Provides on the job training and assistance to peers and other staff members
Assists Testing Center Lead Coordinator with specialized jobs (i.e. alternate proctoring services, Disability Support Services extended time testing, other community college proctor requests, etc.), prepares testing center data/resource spreadsheets and statistical reporting
Schedule appointments for students who are required to take exams with the aid of a computer
Investigates and reports problems with testing center computer and printers
Communicate testing center services to faculty and students (i.e. remote proctoring)
Completes an annual applied benchmark project on an individual or group basis as required.
Knowledge, Skills & Abilities:
Demonstrates excellent customer service skills
Ability to exhibit strong interpersonal skills
Excellent written and verbal communication skills
Intermediate skills with MS Office Suite with the ability to create tables, charts and graphs in Excel
Proficient in office equipment (scanners, printers, phones) and computer technology
Demonstrates good organizational skills and ability to maintain records accurately
Ability to critically think and perform normal duties with minimal supervision
Ability to work in a high-traffic, fast paced office setting and testing environment
Ability to work under pressure and meet deadlines consistently
Requirements:
High school diploma or equivalent
Two years of experience working in an office environment
Must be able to work a flexible schedule, including evenings and weekends
Preferences:
Associate Degree
One year of proctoring experience
Some college coursework
Essential Personnel:
TBD
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