Director, University Business Ambassador Job at Texas State University
Posting Information
Posting Information
Posting Number
2023168
Posting/Functional Title
Director, University Business Ambassador
University Pay Plan Title
Dir, University Business Ambassador
Location
San Marcos
Department
Treasurer
Recruitment Type
Open to All
Job Type
Full-Time
Monthly Salary
$7,500.00 + commensurate with experience
Job Category
Exempt
Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.
- Bachelor’s degree or equivalent combination of training and experience
- Managerial experience
- Higher education experience
Preferred Qualifications
- Certifications with SAP or training
- Strong managerial skills
- Exemplary customer service skills
- Ability to easily adapt and learn quickly
- Demonstrated initiative
- Proven problem-solving and critical thinking skills
- Highly proficient written and verbal communicator
- Experienced in writing statement of work and training manuals
- Demonstrated experience creating a diverse team while cultivating a supportive and inclusive work environment
- Proven experience developing metrics and process efficiencies to support continuous improvement requiring the ability to gather, organize, and analyze data
- Ability to prioritize work efforts for all projects and ongoing operational work
Job Description
Texas State University is seeking an experienced director to lead the newly created University Business Ambassador (UBA) program. The UBA program is a new unit within the Finance and Support Services (FSS) division. The unit is dedicated to improving service levels for our faculty, researchers, and academic units. The unit is charged with reducing administrative workload and processing time for finance, budget, human resource, and other operational business procedures by serving as subject matter experts and liaisons between FSS and other divisions.
Reporting to the Assistant Vice President and Treasurer, the University Business Ambassador program director manages the day-to-day operations for customers and supervises ambassador specialists. This position works with the deans/department heads to facilitate transactions and identify opportunities to increase efficiencies. The position will hire and train UBA specialists to support the program goals: minimize administrative workload, reduce processing time and errors, improve compliance, and deliver excellent service to the university community. This role will coordinate training with the FSS subject matter experts, have knowledge of ERP systems and will actively collaborate with the FSS process owners/subject matter experts to eliminate bottlenecks, complete transactions, and streamline processing.
This is an exciting opportunity to use your experience leading teams and to provide excellent customer-focused service delivery while maintaining operational excellence and achieving critical deliverables. Foster and align services and develop a long-term strategy and roadmap that supports departmental and organizational goals. Manage and work closely with team members and customers to provide high quality service, anticipate needs, streamline/automate processes and use metrics to assess the performance and value added of the new initiative. Provide mentorship, unified direction, provide performance feedback and foster an inclusive work environment. Implement plans to grow the UBA program to support more areas of the University.
Job Duties
- Oversee the development and maintenance of the University Business Ambassador program
- Meet with prospective academic units (partners) to promote the UBA organizational mission and service benefits.
- Review business unit operations to complete a needs assessment
- Create project plans, memorandums of understanding to incorporate the customer needs
- Create a strong culture of teamwork to ensure the quality of daily operations and inter-department collaboration
- Manage day-to-day operations to ensure timely and accurate processing
- Work collaboratively with financial departments to ensure operations are effectively addressing related customer needs
- Develop onboarding training program for the multiple financial systems and assist in the direct report training to ensure their success
- Assess direct reports and provide feedback to ensure excellent customer service
- Manage escalations from staff effectively and efficiently
- Perform other duties as assigned
Additional Information to Applicants
Job Open Date
11/18/2022
Job Close Date (posting closes at midnight)
Open Until Filled
Yes
Normal Work Days
Monday, Tuesday, Wednesday, Thursday, Friday
Normal Work Hours Start
8:00AM
Normal Work Hours End
5:00PM
Posting Notices
You will be required to electronically attach a resume and cover letter to your application. , You will be required to electronically attach a list of references.
Legal and Required Notices
Texas State University is an Equal Employment Opportunity/Affirmative Action Employer, committed to inclusive thought and action in support of our diverse community. Individuals from historically underrepresented groups and all those who share our commitment to inclusivity and passion for the strength of our diversity are strongly encouraged to apply.
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Employment with Texas State University is contingent upon the outcome of record checks and verifications including criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.
Texas State University is a tobacco-free campus. Smoking and the use of any tobacco product will not be allowed anywhere on Texas State property or in university owned or leased vehicles.
Texas State University is a member of the Texas State University System. Texas State University is an EOE.
Texas State is committed to increasing the number of women and minorities in administrative and professional positions.
Why work @ Texas State?
- Amazing health insurance: various coverage options starting your first day of employment for full-time employees with Texas State paying 100% of the employee premium and 50% for your dependents!
- Generous paid time off: vacation, holidays, sick days and many more!
- Excellent work life balance resources: mother and family-friendly resources in addition to a comprehensive FREE wellness program
- Great training and development opportunities: choose from a variety of classroom and online course offerings, learning resources, certifications, and employee educational support programs.
- An inclusive Bobcat community: join our many social networks offered on and off-campus
- Retirement peace of mind: TRS pension, retirement plans and voluntary saving options with generous employer contributions
By joining the Texas State Bobcat team, you’ll be a part of one of the most beautiful, diverse, and growing universities in the nation.
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