Director Regional Service, Americas Job at Sonova
The primary purpose of the Director of Regional Service for the Americas is to provide end to end functional leadership of the after sales service and cost associated with the service model. The ultimate goal is to ensure an industry leading Service model that provides a best-in-class experience for Sonova’s customers.
Responsibilities
-Responsible for driving service best practice across the region (North and South America), encompassing operations, commercial and finances processes - with operations being the initial focus
-Develops and holds overarching governance for service policy development and deployment for the region - cross functional leadership a core competency
-Applies continuous improvement tools and methodologies to drive cost and efficiency related to service (commercial pricing & warranties) and operations (materials, labor, freight)
- Service product management and driving implementation in operations
- Enables best practice transfer across markets, sites, businesses; - -
- Uses competitive intelligence to drive optimal aftersales service
- Leads quality improvements in service process and in complaint management in conjunction with the quality team
Job Type: Full-time
Pay: $165,000.00 - $170,000.00 per year
Experience level:
- 10 years
Shift:
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
- Weekend availability
Work setting:
- Hybrid remote
- In-person
Ability to commute/relocate:
- Aurora, IL 60504: Reliably commute or planning to relocate before starting work (Required)
Work Location: Hybrid remote in Aurora, IL 60504
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