As an organization, we are committed to providing care as Patient Centered Medical Home. All employees are required to be aware of the organization’s practice of the NCQA Patient Centered Medical Home and the National Health Disparities’ Improvement Models.

ESSENTIAL FUNCTIONS:

• Manages the day-to-day practice management for primary care, oral health, eye care, behavioral health and substance abuse counseling and specialty care, establish and maintain policies and procedures, manage patient flow, manage all patient access including scheduling, phones and registration, referrals coordinate space and infrastructure issues.
• Supervises the Office Managers and all patient services staff (Registration, Interpreters, Care Coordinators, Referral Coordinators Case Managers, Health Ambassadors and Medical Records).
• Works collaboratively with the Medical Director, Director of Oral Health Services, Director of Behavioral Health Services and Lead Physicians, and ensures all services are patient centered and meet the NCQA Accreditation requirements, ensure compliance with Joint Commission, HIPPA, licensing and regulatory and QA standards.
• Works with the clinical departmental Directors to ensure productivity goals are attained.
• Works with the clinical department to improve the process of clinical outcomes measures outlined in the organization’s population health management system – Boston Health Equity Program.
• Works with clinical department Directors to ensure that nursing, case management, customer service, support services and clinical programs are functioning efficiently and effectively.
• Works with the QA Team on quality assurances programs, recommends operational improvement goals and performance standards for departments. Monitors and evaluates departmental performance and takes corrective actions as required.
• Supports the health center in leading the Quality Assurance Committee (QAC)
• Provides administrative leadership for the implementation of the Quality Assurance and Performance Improvement Strategic Plans
• Serves on relevant Clinical and Operational sub committees, including the Environment of Care & Infection Control Committee
• Reviews all incident reports received by the QA & UM Coordinator, ensures that all incidents are thoroughly investigated and resolved, and presents a review of all incidents during monthly QAC meetings
• Maintains methods to provide training on and implement The Joint Commission standards, NCQA PCMH, PCCC, and PRIME standards and Care Model throughout WSHC
• Ensures compliance is maintained with all Health Resources and Services Administration’s (HRSA) requirements and participates in the HRSA audit
• Attends meetings as assigned representing the health center with external authorities and the community as required.
• Reviews and approves departmental operating policies and procedures ensuring their consistency with health center policy.

• Serves on the Quality Assurance Committee and other QA sub committees including Safety, Pharmaceutical and Therapy, Infection Control and Risk Committee. Leads the Boston Health Equity Program Committee
• Participate in the Administrator on Duty schedule.
• Performs other duties as requested.

Required Experience/Abilities/Competencies:

· Five years’ experience of working with the Chronic Care Model and Model for Improvement, or more

· Ability to understand the organization’s Strategic Plan in the context of the clinical services

· Knowledge of The Joint Commission (TJC) and ability to implement TJC Standards

· Knowledge of NCQA standards for PCMH, PCCC, and PRIME

· Knowledge of organizational policies, procedures, and systems

· Skill in evaluating the effectiveness of existing methods and procedures

· Skill in preparing and maintaining records, writing reports, and responding to correspondence

· Ability to communicate clearly and effectively

· Competence in data analysis, system design and analysis, customer service preferred

· Demonstrates commitment to diversity and cultural competency in the work environment

· Demonstrates integrity and compassion in employee and patient interactions

· Ability to work well with the public, lead, and motivate staff

· Ability to use of Microsoft Excel, Access, Word, and Outlook

· Proficiency in the use of electronic medical records - Experience in EPIC strongly preferred

Job Type: Full-time

Pay: $80,000.00 - $90,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Education:

• Bachelor's (Preferred)

Experience:

• Clinical: 3 years (Preferred)
• Management: 5 years (Preferred)

License/Certification:

• Nursing Degree preferred (Preferred)

Work Location: In person

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