Director, Community Engagement Job at Truliant Federal Credit Union
Job Description:
Purpose of the Job
The Director of Community Engagement is responsible for the planning, development and management of Truliant’s community engagement and philanthropic outreach programs. The Director acts as an ambassador for the Credit Union and is focused on nurturing meaningful relationships with key community groups. This role directly manages a team of community engagement coordinators and employees who act as community-based brand advocates throughout the Truliant footprint including North Carolina, South Carolina and Virginia. In addition, this position is responsible for building, growing, and maintaining the charitable programs of the Truliant Foundation.
Essential Functions and Responsibilities
- Develops and manages the overall direction of Truliant’s Community Engagement programs and staff to ensure that programs are scalable and aligned with Truliant’s mission, vision, core values and business plan.
- Aligns, develops and executes strategic plans and tactics to maximize corporate involvement, community outreach and brand immersion in the communities that Truliant serves.
- Responsible for the building, growing and maintaining of the Truliant Foundation that will actively support charitable giving, grant and scholarship programs and designated community causes aligned with The Foundation vision, mission and focus areas.
- Responsible for directing community engagement staff in building relevance and connectivity between needs in the community and Credit Union resources available to help address those needs.
- Manages the operational details of the Community Engagement team that result in smooth program management. Operational details include the coordination of team resources, professional and timely event management, and general oversight of all Community Engagement activities.
- Provides leadership support and oversight through attendance at events, regular engagement with team and ongoing staff development.
- Directs corporate sponsorship programs with community-based, local non-profit and for-profit organizations.
- Develops and implements the business plan for corporate community sponsorships and charitable work.
- Works with various Truliant departments and members of senior leadership to enhance Truliant’s image by developing community contacts, increasing brand visibility in target markets by representing Truliant in various civic and community functions and Boards and developing new business.
- Defines measurements and indicators of successful implementation of community engagement business plans for all markets; follows up on results and implements plans for course correction as needed.
- Establishes goals for Community Engagement staff and evaluates performance.
- Participates in the annual review process, including writing and delivering reviews.
- Interviews candidates for open positions, as needed.
- Partners with Sr. Director to develop and manage the department’s budget; responsible for adhering to fiscal guidelines.
Other Duties and Responsibilities
- Assists with other tasks and projects as assigned.
- Willingness to work flexible hours, including evenings and weekends, to support team and community partner events.
- Access to reliable transportation that will enable travel to event sites within Truliant’s footprint.
Knowledge, Skills, and Abilities
- Must have sound understanding of standard concepts, practices, procedures, regulations and compliance within the Marketing, Communications, and Community Affairs environment
- Must have experience developing and managing a foundation with proven fundraising efforts over $1 million
- Must have experience cultivating relationships with local, state and federal government representatives in support of organizational interests
- Must have experience directing corporate community engagement programs in multiple markets
- Must have excellent communication skills in English, both verbal and written
- Must have strong analytical skills and ability to analyze raw data with the ability to summarize findings and make meaningful recommendations
- Must have superior interpersonal skills; ability to get along with diverse personalities; tactful, mature, flexible, compassionate
- Must be a strong team player with an outgoing, positive, can-do attitude and be comfortable with continuously changing opportunities and priorities
- Must have strong project management skills with demonstrated ability to manage projects from inception to completion
- Must have excellent presentation and public speaking skills
- Must be able to work in a team environment, with strong collaborative skills
- Must have intermediate skills in MS Office, including Excel, Word and PowerPoint
- Must have ability to understand all business processes within the Credit Union
- Must be detail oriented and well organized, with the ability to manage multiple projects simultaneously
- Must be able to work in a general office environment
- Must be flexible and able to shift resources and priorities as required
- Must be able to complete all assignments with minimal supervision
- Should possess a strong commitment to providing excellent service to Truliant’s members
Physical Requirements
- Occasional standing, walking, bending, and stooping required
- Moderate travel required
- Must be able to sit at a desk for long periods of time and use a computer
- Must be able to moderately lift or move up to 5 pounds and occasionally lift or move up to 10 pounds
Education and Background
- Bachelor’s degree in Marketing, Communication, or related field or equivalent work experience required
- Minimum 7 years related experience in community engagement is required
- Minimum 5 years previous management experience required
- Proven track record of creation and implementation of impactful community campaigns required
- Demonstrated experience with foundation operations required
- Previous financial services experience is preferred
- Previous marketing analysis experience is preferred
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