'; } ?>
www.bankofmontserrat.ms

Desktop Support Tier II Job at Marathon TS

Marathon TS Falls Church, VA 22042

From $50,000 a year

Job Information

  • Date Posted
    2025-09-09
  • Location
    Falls Church, VA 22042
  • Job Title
    Desktop Support Tier II
  • Gender
    Both
  • Offered Salary
    From $50,000 a year

Desktop Support Technician - Tier 2

Clearance: T3 Public Trust or active Secret Security Clearance

Responsibilities:

  • Daily client interface.
  • Representing IntelliDyne and its interests in all client engagements.
  • Addressing and correcting any hardware, software or connection issues.
  • Supporting Desktop and Laptop users and solves problems with Microsoft, Adobe, Roxio and other deployed software.
  • Resolving problems through customer education, training and direct assistance.
  • Ensuring backup, recover and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed.
  • Responding and correcting formatting for printing and all other peripheral issues as they arise.
  • Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, standard desktop images and applications, COTS and GOTS applications.
  • Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems.

Qualifications:

  • DOD 8570 IAT Level ll, or lll certification required: example Security+ CE
  • Minimum of 3 years of enterprise experience in commercial or government environment.
  • Familiar with all standard MS Office software systems and MS Project.
  • Possess knowledge of workstation administration and management including imaging.
  • Basic network support experience to include account administration in active directory environment.
  • Excellent analytical, oral and written communication, presentation, and problem-solving skills.
  • Ability to gain internal support and to operate independently without supervision.
  • Must have the ability to establish a solid working relationship with customers, technical staff, managers and peers.

Preferred:

  • Bachelor's Degree desired.
  • ITIL Foundations v3 desired.
  • Knowledge of Remedy or other trouble ticket software.

Job Type: Full-time

Pay: From $50,000.00 per year

Benefits:

  • Dental insurance
  • Health insurance
  • Vision insurance

Schedule:

  • 8 hour shift

Ability to commute/relocate:

  • Falls Church, VA 22042: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • Do you have a DOD 8570 IAT Level II or III Certification (Ex. Security+ CE)?

Experience:

  • enterprise Desktop Technician: 3 years (Preferred)
  • Active Directory: 1 year (Preferred)

Security clearance:

  • Secret (Preferred)

Work Location: In person




Please Note :
www.bankofmontserrat.ms is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, www.bankofmontserrat.ms provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, Site.com is the ideal place to find your next job.
Top Jobs

Related Jobs