Buchanan Technologies is currently seeking an Executive Desktop Support Analyst for a client-facing role in Charlotte, NC. This role requires solid experience supporting mobile devices, in addition to PC-based computers and other related equipment.

REQUIRED

• Valid driver’s license.
• Dependable transportation.
• Must be able to pass a pre-employment background check and drug screen

SUMMARY

The Executive Desktop Support Analyst is responsible for supporting PC based computers and related equipment for customers and for providing technical expertise, experience and documentation/project coordination as required to install or repair hardware/software and resolve technical problems.

RESPONSIBILITIES

• Diagnose and repair hardware and software issues on client PC’s using approved methods and processes.
• Install hardware and software for clients.
• Complete necessary internal and client related documentation as required on a daily basis.
• Install/configure/repair network and local printers.
• Train clients on basic computer knowledge.
• Communicate and interact as required with end users, internal staff, and high-level executives.

QUALIFICATIONS / REQUIREMENTS

• Intermediate knowledge of PC desktop support.
• Intermediate knowledge of local and network printer support.
• Basic knowledge of Networking and Windows based servers.
• Customer service-related experience in an Enterprise environment.
• Basic knowledge of ticket-based tracking system.

ADDITIONAL REQUIREMENTS

• Excellent verbal and written communication skills.
• Ability to work with minimal supervision and manage priorities.
• Ability to work some nights and weekends and as required.
• Must be able to lift 50 pounds.

EDUCATION / TRAINING / EXPERIENCE

Required:

• Minimum of three (3) years’ experience with Windows XP/7/10, PC re-imaging.
• Minimum of three (3) years’ experience with PC, laptop, and tablet hardware.
• CompTIA A+ Certification

Preferred:

• Certification in Server + or Network+ / MCP, MCSA, MCSE

Buchanan Technologies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or genetics. In addition to federal law requirements, Buchanan Technologies complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $47,385.70 - $62,835.30 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Charlotte, NC 28270: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to take a drug test, in accordance with local law/regulations?

Experience:

• Customer support: 2 years (Required)
• iOS: 1 year (Preferred)
• Windows support: 1 year (Required)
• deskside support: 1 year (Required)

Work Location: One location

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