Virginia Supportive Housing is seeking a Full Time 1st Shift Desk Clerk in Norfolk, VA (Monday-Friday). Full benefits package, generous holiday and paid time off plans!

A career at Virginia Supportive Housing is a choice. We are here because we are driven to make a difference. We serve our most vulnerable neighbors by removing the barriers that have prevented them from maintaining stable housing, health, and wellness. We meet people where they are and treat them with dignity and respect. We support them through their unique challenges and traumas resulting from homelessness, substance abuse, and mental health issues. We give them support even when they don’t know they need it. We don’t give up.

We embody our values: Compassion, Diversity and Inclusion, Respect, Wellness, and Integrity. We expect every teammate to embrace our core competencies of Communication, Collaboration, Persistence, Safety, and Quality in everything we do.

This work can be hard, but the impact is real. If you are committed, caring and resilient and looking to make a difference, a career at VSH is for you.

The Desk Clerk is responsible for monitoring the front desk, performing all receptionist duties, and ensuring the security of the building and safety of the residents in the properties assigned in a specific geographic region.

In addition to the below duties, responsibilities, and physical/sensory requirements, the successful incumbent in this position demonstrates experience initiating and sustaining a high level of accountability resulting in positive outcomes, is mission-focused and demonstrates previous experience successfully collaborating with all levels of staff, volunteers, community, and board members.

MAJOR RESPONSIBILITIES AND DUTIES

• Walk through inspection of all common areas including the grounds at onset of shift and record findings on shift report.
• Review prior shift report with departing Desk Clerk.
• Answer phone, direct calls, and take messages.
• Be familiar with identity of all residents and respond to resident problems and emergencies as appropriate.
• Check and monitor guest registration.
• Collect rents, prepare bank deposits and do all assigned filing as well as other assigned property management tasks.
• Monitor any unusual activities of residents and so note on the shift report and incident report. Respond appropriately. Refer to copy of Rules and Regulations for guidelines.
• Complete information on work order, keep track of work orders, and handle emergency maintenance complaints appropriately.
• On properties with video monitoring, carefully monitor cameras, note any suspicious activity and respond accordingly. Morning shift must examine video recordings from midnight to 8 am and report/document any incidents for the Property Manager.
• Assist with quarterly inspections of all units in assigned properties.
• Conduct move-in, including the review of rules and regulations and walk through inspection with new resident.
• Assist with application process and resident file maintenance; process police reports and/or credit reports.
• Assist with the preparation of the vacancy and delinquency reports.
• Attend staff meetings and training as required
• Performs other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES

• Exceptional interpersonal skills and human relation skills that positively benefits interaction with internal and external clientele.
• A demonstrated ability to deal with residents, site personnel, regional support services staff, corporate office personnel, property managers, property owners, inspectors, volunteers, peers and supervisors.
• Ability to exercise good judgment and self-control.
• Good comprehension and communication skills, with the ability to listen to and understand information and ideas presented through verbal communication.
• Enthusiasm, good attitude, trustworthiness, personal integrity and honesty.
• Must be detailed oriented, able plan, prioritize, multi-task and meet deadlines in a past paced environment.
• Appropriate level of administrative experience and skills.
• Effective communication skills with employees at all levels.
• Demonstrated ability to operate safely in the workplace, with experience in holding peers and direct reports accountable to safety standards.
• Ability to work autonomously and understand when a superior needs to be involved in decision making.
• Good decision making skills, with the ability to analyze information, evaluate results, and implement the best solution to solve problems or challenges.
• Self-motivated, with a dedication to keeping up to date technically and applying new knowledge to your job.

QUALIFICATIONS

• High school diploma or educational equivalent.
• Knowledge of applicable federal and state housing laws preferred.
• Must own or consistently have a vehicle available for use.
• Computer skills, with working knowledge of the primary Microsoft Office programs
• Knowledge of property management software: OneSite conventional and affordable, WCMS preferred, OR demonstrated or ability and desire to learn these programs.
• Ability to successfully pass a background check and other pre-employment screening.

PHYSICAL REQUIREMENTS

• Mobility, walking, climbing, sitting (for extended periods of time), standing, reaching, bending, lifting (minimum of 10 lbs), fine hand coordination, ability to read, write, listen and speak clearly, the ability to understand and follow written and oral instructions and directions, and ability to remain calm under pressure. Must be able to sit and/or stand for extended periods of time. Must be able to use computer, cell phone, monitor, mouse, and keyboard extensively.

Compensation: Compensation commensurate with experience.

Position is open until filled.

Application Instructions: Please apply via Indeed, or email resume and cover letter with salary requirements to jobs @ virginiasupportivehousing.org with “Desk Clerk – Gosnold” in the subject line. No phone calls, please.

Job Type: Full-time

Pay: $13.00 - $14.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations:
We comply with CDC guidelines to keep our clients, teammates and community safe. Teammates must be vaccinated for Covid-19 unless an approved accommodation is in place.

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 1 year (Required)
• Property management software: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)

Work Location: One location

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