Delivery Specialist - Team Gillman Honda North

Here at Team Gillman Honda North, we are always looking for bright, motivated, and energetic professionals to add to our world-class team. Our dealership works as a team, and our team strives to be the best for our guests. The Delivery Specialist position is a fun and rewarding position that helps our customers got the VIP attention they deserve when taking delivery of their new Honda!

The Delivery Specialist completes the customer experience of buying a vehicle by educating the customer on their new vehicle all while delivering exceptional customer service. The position is best suited for someone who enjoys working with people, has an interest in cars and/or technology and has a friendly demeanor. Good customer service skills are a must.

ESSENTIAL DUTIES include the following, other related duties may be assigned:

• Ensures that each Gillman Honda customer receives a fully prepped, showroom condition vehicle
• Follows Honda's criteria for “The Perfect Delivery”
• Applies active listening skills and tools to ensure customer-driven questions are answered
• Educates the customer on features and benefits of the vehicle that are most important to the customer and makes sure that he/she understands the entire vehicle’s operating features
• Follows all components of dealership procedure as defined by the Honda Delivery Checklist.
• Exhibits high level of commitment to customer satisfaction
• Introduces customers to service department personnel to emphasize the quality and efficiency of service repairs and maintenance available in the dealership service department
• Portrays an upbeat and positive attitude at all times

QUALIFICATIONS

• Must be able to disseminate information to a customer in order to educate customers on the features of their vehicles
• Must demonstrate to management the ability to make timely and accurate decisions
• Must be able to demonstrate the features of all vehicles which may require teaching, pressing, crouching and manual dexterity
• Must be able to work around peak times. Such as nights and weekends
• Must maintain appearance and behaviors as described in Team Gillman Training
• Bilingual is a plus but not a requirement

What We Offer

• Medical, dental, and vision insurance
• 401K
• Life insurance
• Employee purchase and service discounts
• Upbeat and progressive work environment
• Career advancement opportunities

About Our Dealership (Team Gillman)

Since 1938 and with over 70 years of success, Team Gillman has been a family-owned and operated group of automobile dealerships. The business was founded by Frank Gillman when the first dealership opened on Milam Street in downtown Houston. Frank’s son, Ramsay Gillman, continued and expanded the business his father started with a constant emphasis on customer service and satisfaction.

Now, owned and operated by Ramsay’s son Chris Gillman, Team Gillman has dealerships in Houston Rosenberg and Clear Lake representing Acura, Honda, Subaru and Mazda. Success has not altered the organization’s founding principle. Every employee in every Team Gillman dealership knows customer service is paramount. And, they understand continued prosperity, as well as future growth, depends upon maintaining this long-established tradition of excellence.