The Accounts Receivables / Collections Specialist is responsible for contacting dealership personnel by phone to solicit outstanding payments within an assigned territory. All conversations must be clear and conducted in a professional manner while adhering to all federal, state, and local guidelines (if applicable).

What is a day in the life at Flagship as an Accounts Receivables / Collections Specialist?

• Communicate with dealers via telephone to obtain payment on outstanding amounts
• Accurately document information regarding the status of collection efforts in loan servicing system
• Handle communication with the dealer, missing invoices, billing, and payment questions in a timely manner
• Research and resolve dealer disputes in a timely manner
• Be proactive by communicating known operational issues that may delay payment, to internal and external partners
• Assure achievement of individual KPIs and objectives, while supporting success of the team as a whole
• Works all stages of delinquency, from early to late stage, in a high-volume and complex environment
• Maintain daily, weekly, and monthly collection and metric goals
• Adhere to all department and company policies and procedures

About you:

• Required: High School Diploma or equivalent
• Preferred: College Degree
• Required: Minimum of two years of collections or call center experience
• Preferred: Two or more years of auto collections experience
• Preferred: Accounts receivable: 1 year
• Preferred: Advanced knowledge of Microsoft Office including Excel, Word, and Outlook
• Must be self-motivated, positive in approach, and professional in demeanor
• Must promote the company culture and mission to all associates, vendors, clients, and business partners
• Must have strong customer service skills and strong verbal and written communication skills

If you’re interested in partnering with a certified Great Place to Work company that encourages you to be your best, visit www.FlagshipCredit.com/Careers for a complete list of career opportunities and information on our company.

Flagship is an Equal Employment Opportunity Employer: We believe that diversity, equity, and inclusion among our associates is critical to successfully achieving our vision and mission, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool based on merit, qualifications, and business need.