Hi,

Hope you are doing good.

Pl find the job description below and kindly let me know your availability for this position.

Role - DataCenter Network Engineer

Location - Redmond, WA (Onsite)

Contract

JD:

Job Purpose:

This position is responsible for handling 24x7 Data Center Operations infrastructure support services of all production and non-production environments within the HCSC Data Centers; handling the use of analytics to improve service, availability, and customer interactions; handling incident resolution and issues escalated by other IT teams and vendors; transitioning knowledge from design / build teams; handling operational vendor management.

Mandatory Requirement:

 Support requirement is 24/7 and On-call (On-demand). In-person availability in the shift is mandatory.

Job Responsibilities:

 Identify and implement continuous improvement opportunities to drive efficiencies in the service delivery processes

 Provide Touch Labor support within the HCSC Data Centers

 Drive ongoing continuous improvement in first call resolution, incident and problem management activities related to Infrastructure

 Ensure monitoring, alerting, measuring, reporting and continuous improvement of operations and service performance against service level objectives, customer satisfaction and financial goals

 Work with vendors and other Infrastructure areas to coordinate Service Introduction and Service Change activities for Infrastructure

 Identify chronic production incidents and escalate to Problem Management and participate in problem management / RCA

 Work with vendors and IT product managers to prioritize tickets in aggregate

 Execute daily operations activities within their perspective towers as required

 Work with IT teams on projects related to Data Center infrastructure

 Manage and maintain Data Center asset inventory (Knowledge of Nlyte would be beneficial)

Required Job Qualifications:

 Bachelor degree OR Technical Certification and/or College Courses with 1 year Information Technology experience OR 4 years Information Technology experience.

 Must have excellent communication skills, customer service, verbal, and written skills along with good grammar and the ability to take accurate notes

 Communicate with clients over-the-phone or face-to-face to assist them in setting up systems or resolving issues

 Troubleshoot network and system problems to provide solutions to hardware/software defect

 Follow instructions contained in equipment manual when setting up a system or conducting repairs

 Highly motivated to work in a team-oriented environment with minimal direct supervision.



 Knowledge of all Infrastructure technologies, including monitoring and event management technologies

 Supplier management

 Continuous improvement

 Incident management

 Knowledge of required technologies (incl 3rd party solutions)

 Problem Management / RCA

 Customer service oriented

 Adaptability and ability to introduce / manage change

 Drive conflict management in high pressure situations

 Performance / metrics-driven decision making

Add-On (but Non-Mandatory Skills)

 Knowledge of Mainframe and Mainframe Storage, including z/OS, CICS, VASM, - all other Mainframe technologies

 Knowledge of Compute, DBMS, Storage, Middleware, including Server, OS, Virtualization, and Container technologies

 Knowledge of Network, Voice, Call Center and Network (data and voice) technologies

Thanks & Regards,

Aravindh

Technical Recruiter

S2S SOFT LLC

Direct: +1 (312)219 3677

Office: +1 (551) 267 7029

Fax: 925-334-7016

7567 Amador Valley Blvd #111, Dublin, CA, 94568

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Job Type: Contract

Salary: From $30.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Trout Lake, WA 98650: Reliably commute or planning to relocate before starting work (Required)

Willingness to travel:

• 25% (Preferred)

Work Location: One location

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