Customer Support Representative Job at Broadleaf Group
Broadleaf Group Morristown, NJ
$20 - $23 an hour
Acara Solutions is looking for Office Support/ Customer Service for our client located in Morristown, NJ
- Conducts technical and administrative, mainly pre-defined support activities for service operations and delivery.
- Processes incoming orders, inquiries, and requests regarding products and services.
- Performs order management for assigned customers and manages and files clients' information in the information system.
- Supports customer remotely and onsite and provides 1st level of user support in case of arising issues.
- Drives complex issues and questions to respectively qualified Service Technicians or Service Engineers.
- Cooperates with clients and sales representatives to clarify orders and issues.
- Participates in investigating and resolving commercial and/or technical problems.
- Supports pre-and post-sales technical product advice for the development, implementation, and operation of customer solutions.
- Selects from among clear choices based upon defined procedures and practices, to address changing work situations appropriately.
- Thinking and portfolio of acting options cover several routines, and latitude is permitted to address topics with appropriate processes.
- Unexpected situations, however, typically need technical assistance or authorization.
- Positions are expected to cope effectively with multiple-choice situations in several assigned processes and routines.
Pay and Benefits:
- The Salary for this position is between $ 20 and $23 per hour (Max Pay rate).
Required Skills / Qualifications:
- At least a High School Diploma or GED
- Minimum of 2 years experience in Customer Service (oral and written communications)
Preferred Skills / Qualifications:
- Basic knowledge of Microsoft Suite and Adobe
- General Computer Knowledge
Job Types: Contract, Temporary
Salary: $20.00 - $23.00 per hour
Shift:
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
Experience:
- Customer support: 2 years (Preferred)
- Microsoft Suite or Adobe: 1 year (Preferred)
Work Location: On the road
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