Customer Success Manager

Protech Solutions Inc. is a professionally managed, national provider of innovative technology and consulting services to the public and private sector. With a technological focus and expertise, Protech has established quality systems along with alliances and technology partnerships with market leaders.

Good Grid is a social impact initiative of Protech Solutions & builds collaborative case management systems for service providers and organizations which empower them to more effectively assist their clients on their path to success.

Responsibilities:

As a CSM, you will be responsible for cultivating and maintaining strong relationships ensuring high levels of customer satisfaction and driving ROI.

Perform initial onboarding of accounts, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime.

Serve as the primary contact for customers to resolve questions over email/phone, perform periodic customer success reviews that confirm satisfaction, resolve issues and bugs with the help of the Product and Development teams, and expand product use.

Maintain strong relationships with customers and ownership of customers’ success.

Proactively identify account risks and drive mitigation strategies

Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth.

Qualifications

· The ideal candidate should have a proven track record of account management, maintaining high customer renewal rates as a result of ongoing customer engagement, and outstanding communication skills

· You have 2-3 years of experience in a customer-facing role

· Possess strong phone, written and verbal communication skills with excellent presentation skills

· Proven proficiency in customer retention and ability to work independently

· Successful candidates will be: innovative, persuasive, creative and have a genuine curiosity in their clients’ business

· Goal and results-oriented, optimistic, smart, value added mindset, proactive and easily adapts to change

· Confident, high energy, self-motivated and a true team player

· Well-organized, with a high attention to detail, you are a resourceful problem solver and can manage multiple work streams.

Job Type: Full-time

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Little Rock, AR 72201: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your desired salary?

Work Location: In person

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