Job Description:

The Customer Success Manager will be responsible for driving customer adoption and success through strategic management and tactical execution across an assigned portfolio of accounts. Primary functions of this role are to ensure the building of strong, lasting and productive relationships both internally and externally. Ability to influence customer satisfaction; platform adoption; and retention and expansion of the Promoboxx business.

Responsibilities

• Serve as the primary point of contact for assigned customers and act as an internal partner and quarterback across Promoboxx, driving platform adoption and development/execution of ongoing account plans focused on value realization.
• Responsible for day-to-day internal and external action items in support of assigned customers, including platform training, driving effective meetings with proper planning and followup, and working with internal teams to resolve outstanding issues and escalate as needed.
• Leverage Promoboxx expertise and knowledge of clients' business to increase customer value, engagement and platform adoption as well as to identify opportunities for account expansion.
• Drive relationships at various levels of the client organization; plan and oversee a multi-tiered client engagement strategy.
• Effectively prepare and deliver client presentations and QBRs, using data to craft a compelling story.
• Proactively identify any customer risks and collaborate with internal teams to remediate and ensure a successful renewal.
• Work closely with the Promoboxx Product team to ensure the Voice of the Customer is captured in the roadmap planning process.

Qualifications:

• Bachelor’s degree, required
• 3 - 5 years of Customer Success experience within the SaaS industry
• Demonstrated ambition and proven ability to work independently in a fast paced environment
• Enjoys being part of a startup - excited at the challenge of building out best practices and figuring things out on the fly.
• Strong interpersonal skills with the ability to manage challenging situations and customers
• Experience managing relationships with brand clients at a variety of levels and backgrounds.
• Proven track record of meeting and exceeding retention goals as key metrics of performance
• Knowledge of B2B, Marketing Tech or Ad Tech is a plus, as is knowledge of Social Marketing a/o Retail Marketing.
• Strong analytical abilities, including analyzing data sets through multiple tools including Microsoft Excel.
• Knowledge of Facebook Business Manager strongly preferred.
• Willingness to travel domestically 20% of the time.

Promoboxx Benefits:

• Remote friendly
• Competitive base and uncapped motivating variable commission plan, health benefits, stock options, 401K match program.
• Unlimited flexible PTO for vacation, as well as sick days when you need them.
• An open, fun, collaborative work environment with an amazing team and experienced leadership to help you succeed and grow.
• Opportunity for career advancement.
• Daily exposure to the Executive Management Team.
• Employee rewards program and other professional development opportunities.
• Promoboxx swag

About Promoboxx:

Promoboxx is a software platform with supporting services for brands to engage their independent retailers with brand-compliant digital marketing, driving better business outcomes by reaching the right consumers via the trusted channel of brands’ local retailers. With Promoboxx, channel managers and brand marketers can easily organize and engage their retailer networks; build, manage, and optionally fund organic and paid digital campaigns through their local retailers; then report and assess the business outcomes and KPIs.

Brands today make assets available, but lack insights on how or even if retailers use those assets. In contrast, Promoboxx drives additional revenue via rich, brand-compliant retailer marketing activity. Over 100 leading brands including The North Face, Saucony, Patagonia, and Trek have used Promoboxx to deliver more than 3 million campaigns across over 27,000 retailers.

Promoboxx is an equal opportunity (EEO) employer. We hire without regard to age, color, disability, gender (including gender identity), marital status, national origin, race, religion, sex, sexual orientation, veteran status, or any other status protected by applicable law. Unfortunately, at this time Promoboxx is unable to offer employment sponsorship.

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