Working Title: Call Center Agent
Job Class: Customer Service Specialist
Agency: Health Department

• Who May Apply: Open to all qualified job seekers
• Date Posted: 12/15/2022
• Closing Date: 12/21/2022
• Hiring Agency/Seniority Unit: Health Department / Health-AFSCME
• Division/Unit: Health Regulation / Call Center Staff
• Work Shift/Work Hours: Day Shift / 8:00am - 4:30pm OR 8:30am - 5:00pm
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $17.33 - $22.70 / hourly; $36,185 - $47,397 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 206 - Clerical/AFSCME
• Work Area: Health Regulation
• FLSA Status: Nonexempt
• Telework Eligible: Yes
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

The Call Center Agent provides customer service support to external customers by answering calls, responding to inquiries via phone, e-mail and fax and routing communications to appropriate staff, when necessary. Candidates must be comfortable answering inbound phone calls for multiple hours per day. This position will listen to customer questions and inquiries and follow documented guidelines and/or processes for resolution.

This position is 100% telework for applicants residing in Minnesota, Wisconsin, Iowa, North Dakota, or South Dakota.

Minimum Qualifications

Customer service skills sufficient to effectively communicate on the phone, by e-mail, mail and in person, when applicable.

Communication skills sufficient to respond to questions from the public and answer phones, read correspondence, and write memos using appropriate professional language.

Typing/keyboarding experience sufficient to accurately enter data.

Preferred Qualifications

Experience with various computer software programs including Microsoft Word, Excel, PowerPoint, Outlook, SharePoint, and Teams.

Familiarity with Health Regulation services and types of facilities.

Ability to establish and maintain effective working relationships with a variety of individuals and organizations.

Ability to work independently in addition to working cooperatively and effectively as part of a team.

Additional Requirements

This position requires successful completion of a background check.

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

If you have questions about the position, contact Lisa Jacques at lisa.jacques@state.mn.us.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Lisa Jacques at lisa.jacques@state.mn.us.

If you are an individual with a disability and need an accommodation for an interview, you may contact the Department of Health ADA Coordinator at health.hr.ada@state.mn.us.

About Health Department

Come work for one of the best public health systems in the nation and you will contribute to our mission to protect, maintain and improve the health of all Minnesotans. We are working hard to achieve our vision for health equity in Minnesota, where all communities are thriving and all people have what they need to be healthy. Our collaborative,
mission-driven work environment is a major factor in promoting a high level of employee health awareness, employee longevity and job satisfaction.

Why Work for Us

Diverse Workforce

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found:

• 95% of employees understand how their work helps achieve their agency’s mission
• 91% of employees feel trusted to do their jobs
• 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
• 87% of employees report flexibility in their work schedule

Comprehensive Benefits

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

• Public pension plan
• Training and professional development
• Paid vacation and sick leave
• 11 paid holidays each year
• Paid parental leave
• Low-cost medical and dental coverage
• Prescription drug coverage
• Vision coverage
• Wellness programs and resources
• Employer paid life insurance
• Short-term and long-term disability
• Health care spending and savings accounts
• Dependent care spending account
• Tax-deferred compensation
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us and indicate what assistance is needed.