Come help the Department of Corrections transform lives for a safer Minnesota! Each day when you come to work for the Department of Corrections, you have the opportunity to truly make a difference in the lives of those under our care and for those in communities throughout Minnesota.

Job Class: Customer Service Specialist, Senior
Agency: Department of Corrections

• Who May Apply: Open to all qualified job seekers
• Date Posted: 12/13/2022
• Closing Date: 12/23/2022
• Hiring Agency: Department of Corrections
• Division/Unit: Operations Support - Office Services
• Work Shift/Work Hours: Day Shift/8:00 am - 4:30 pm
• Days of Work: Monday - Friday
• Travel Required: No
• Salary Range: $19.87 - $26.89 / hourly; $41,488 - $56,146 / annually
• Classified Status: Classified
• Bargaining Unit/Union: 206 - Clerical/AFSCME
• Telework Eligible: No
• Designated in Connect 700 Program for Applicants with Disabilities: Yes

Make a difference in the lives of Minnesotans.

The work you’ll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.

This position exists to provide lead front desk, supply/mail room and administrative support services to Central Office staff. Responsibilities include:

• Provide lead front desk, supply, and mail room services. Independently modify procedures to ensure increased efficiency of the unit. Lead and train co-workers on the policies and procedures of the department for front desk, supply and mail room operations.
• Review and maintain a variety of program records, written materials and reports using multiple procedures. Provide service as receptionist and assist in office organizational duties.
• Provide information on department activities to department employees, the general public, legislators, and outside agencies/community organizations so that information provided is accurate and consistent with DOC policy guidelines. Maintain records, agency programs and services to answer questions and refer customers to appropriate assistance.
• Provide general support to the Planning & Performance Unit so that objectives of the units are achieved in a timely manner.
• Process federal mail, central office mail, contact courier and package delivery services so that all staff receives the proper services necessary for receipt and delivery of articles.
• Operate and maintain technical programs and devices managed by the Office Services Unit.

Minimum Qualifications

The following qualifications are required of all applicants seeking consideration for this position:

• Knowledge of standard computer software programs for word processing, spreadsheets, and databases sufficient to create, modify, and protect/save documents and information.
• Leadwork skills sufficient to plan, coordinate, and direct office support activities, set work priorities, arrange staff coverage to meet workload needs, and resolve work-related issues.
• English language skills (reading, writing and speaking) sufficient to communicate effectively with customers and department employees as well as to read, interpret, and explain department policies and procedures.
• Word processing skills (preferably Microsoft Word) and business English skills sufficient to compose and format memos, letters, and other written materials that are grammatically correct and free of spelling errors.
• Customer service skills (over the phone, in-person and via email or mail) sufficient to explain complicated information in an understandable manner as a resource related to Department of Corrections' policies and procedures and provide guidance to other employees on handling difficult or complex problems.
• Ability to sort, distribute, and restock office supplies and equipment. This includes bending, stooping and lifting office supplies and equipment up to 50 pounds.

Preferred Qualifications

The following qualifications are strongly desired of applicants seeking consideration for this position:

• Completion of an Associate's degree or higher.

• At least 6 months of experience working in an office setting.

• Experience providing customer service over the phone and in person.

• Experience providing lead work direction to staff.

• Experience using video conferencing equipment.

• Experience processing, sending and receiving business mail.

• Knowledge and experience in state supply procurement processes.

Physical Requirements

The selected finalist is required to review and sign a Physical Demands Analysis (PDA) for this position. For a copy of the PDA, please email Katie Wynn (Katie.Wynn@state.mn.us).

Additional Requirements

The selection process may include screening the top candidate(s) on their criminal history, predatory offender registration, offender associations and/or other applicable background information in accordance with Department of Corrections’ policy.

Employment history/reference checks, including incidents of sexual harassment, will also be conducted on the top candidate(s) in accordance with Department of Corrections’ policy. This may include a review of job performance and discipline records.

New employees will be fingerprinted within the first 30 days of employment.

How to Apply

Select “Apply for Job” at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us. For additional information about the application process, go to http://www.mn.gov/careers.

If you have questions about the position, contact Katie Wynn at katie.wynn@state.mn.us or 651-361-7304.

To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Katie Wynn at katie.wynn@state.mn.us.

About Department of Corrections

Go from a job to a meaningful career with the Minnesota Department of Corrections where we work to transform lives for a safer Minnesota! We hold people responsible for the offenses they commit while giving them the tools they need to succeed as they transition back to our communities. These people may be incarcerated in our correctional facilities or be under our supervision in the community. No matter a person’s custody status, our mindset is the same: a person’s path to rejoining the community starts on the day they begin serving their sentence. Become part of this mindset by joining our team! With the DOC you will find many promotional opportunities, great State of Minnesota benefits, competitive pay, free parking, and workout facilities at most locations.

Why Work for Us

Diverse Workforce

We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.

A recent engagement survey of State of Minnesota employees found:

• 95% of employees understand how their work helps achieve their agency’s mission
• 91% of employees feel trusted to do their jobs
• 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
• 87% of employees report flexibility in their work schedule

Comprehensive Benefits

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

• Public pension plan
• Training and professional development
• Paid vacation and sick leave
• 11 paid holidays each year
• Paid parental leave
• Low-cost medical and dental coverage
• Prescription drug coverage
• Vision coverage
• Wellness programs and resources
• Employer paid life insurance
• Short-term and long-term disability
• Health care spending and savings accounts
• Dependent care spending account
• Tax-deferred compensation
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.

We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us and indicate what assistance is needed.