Introduction:Since 1973, East West Bank has served as a pathway to success. With over 120 locations across the U.S. and Greater China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and Greater China markets. With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.

Overview:The Customer Service Specialist performs a variety of customer service duties in a fast-paced call center environment to both internal and external customers. The candidate will provide excellent customer service to resolve diverse issues within the branch. As a Customer Service Center Specialist you will present solutions based on individual customers needs. As well as Creating, maintaining, and tracking customer files.
Responsibilities:

• Respond to customer inquiries regarding bank products and services, transaction requests and account maintenance related to their account.
• Utilize active listening, express willingness to help, identify customer needs and deliver courteous, professional service in a manner reflecting positively on East West Bank.
• Complete baking transactions and cross-sell bank products, services and any special promotions or campaigns.
• Obtain a comprehensive knowledge of all East West Bank products and services applicable to target customer segments as well as general information required to answer customer questions, support costumer inquiries about our online banking.
• Troubleshoot various problems
• Other duties as assigned by management.

Qualifications:

• Requires at least 1-2 years call center or retail experience in a banking and/or customer service environment.
• Some college preferred, high school graduate or equivalent required.
• Requires close attention to detail, excellent verbal communication along with interpersonal and client service skills.
• Must be able to troubleshoot and resolve customer concerns.
• Must have strong PC, proficiency with Windows based applications and excellent math aptitude.
• Be able to work independently and efficiently in a fast paced environment with the ability to sit for prolonged periods of times.
• The candidate must be punctual, maintain a good attendance record and be able to work flexible hours and days.
• Preferred language skills include bilingual in English and Chinese (Mandarin and Cantonese)

Compensation: The base pay range for this position is USD $24.00/Hr. - USD $31.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.

Location: 9300 Flair Drive, El Monte, CA 91731

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Schedule:

• 8 hour shift

Work Location: One location

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