Customer Service Representative Job at Tioga Plumbing & Electric
Tioga Plumbing & Electric is looking for a customer service representative to join our team in our Hurst, Texas office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.
The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.
Responsibilities:
- Manage inbound customer communications - Answer incoming calls and emails to address customer questions, requests and issues.
- Scheduling customers - Collect important information from the customer to add them to the schedule for service work.
- Light data entry - including but not limited to entering customer information in ServiceTitan or similar CRM software.
- Track interactions in CRM - Record customers interactions in internal system for cross-functional awareness and relationship development.
- Other duties as assigned.
Requirements:
- Excellent written and verbal communication skills
- Ability to address complaints and issues with effective solutions and a positive attitude
- Passion for delighting customers with above and beyond service
- Excellent time-management and prioritization skills
- Familiarity with CRM system is a plus but not required
About Tioga Plumbing & Electric:
Tioga Plumbing & Electric is a home services organization dedicated to making customers and employees both feel like family.
Our employees enjoy a work culture that promotes employee growth and development, including on the job training, and continuing education.
Tioga Plumbing & Electric benefits include Medical, Dental and Vision insurance, as well as Aflac. We also offer vacation after 1 year of employment, and paid holidays after 90 days and paid training.
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