Customer Service Representative Job at The Dewitt Companies
Dewitt Move Worldwide seeks to hire an experienced professional, with excellent customer service skills, to assist our transportation and logistics department with customers moving household goods and personal effects around the world. We are a family-owned, essential business, looking for an excellent Customer Service Representative , to join our growing team in San Diego!
Hours: Monday-Friday 8am-5pm
Duties and Responsibilities:
- Interacts with customers via telephone, email, or online chat to provide support and information on services.
- Collects and enters orders for new or additional services.
- Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
- Ensures that appropriate actions are taken to resolve customers problems and concerns.
- Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
- Performs other related duties as assigned.
Qualifications:
- Two (2) years’ experience in strong administrative and customer service skills. Including, answering phones, typing activities, data entry, reviewing and validating customer documentation.
- Transportation and moving experience required.
- Strong verbal and written communication
- Working in a networked environment using Windows and/or Windows like interface using Microsoft office suite such as Word, Excel, Power Point and Outlook at a proficient level
- High school diploma or equivalent
Benefits:
- Medical & Dental (100% company paid!)
- Vision
- FSA & Supplemental Benefits
- Paid Time Off
- 401K
- Paid Holidays
https://www.thedewittcompanies.com/ccpa/
Equal Opportunity Employer: Women/Veterans/Minorities/Disabled
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Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
Work setting:
- In-person
- Office
Work Location: One location
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