Customer Service Representative Job at ServiceSource Inc.
Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity.
Mark Center Customer Assistance Center (CAC) representatives are responsible for facilitating one stop shop service for Mark Center customer requests. CAC representatives are intended to be the initial points of contact for all customer service requests. These may include general customer assistance, scheduling, coordination of ancillary services, signage updates, furniture setup, and other support services.
Primary Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.
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Responsible for overall knowledge of Mark Center support services including, but not limited to, conference center and auditorium, concierge desk, SCIF, business center, and joint use pre-function area.
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Responsible for receiving customer service requests via fax, phone, walk-up, or e-mail and confirming receipt of requests in a timely, professional manner.
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Responsible for documenting customer service work order requests in the governments electronic scheduling system and, when applicable, transferring requests to CAC work control for approval/disapproval.
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Responsible for ensuring emergency service calls are responded to within ten minutes of request receipt; ensure routine calls are responded to within two hours of receipt.
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Responsible for monitoring completion status of customer service work order requests through resolution.
Additional Responsibilities
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Responsible for ensuring telephone number for afterhours service calls is redirected to the Building Operations Center (BOC).
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Must have working knowledge of Computerized Maintenance/Information Management Systems.
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Participates in all required training.
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Adheres to the dress codes policy.
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Perform other responsibilities as assigned.
Qualifications: Education, Experience and Certification(s)
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High School diploma or General Educational Development (GED) required, college degree preferred.
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Minimum two (2) years’ work experience as an administrative assistant or in a customer service-oriented field required.
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Experience operating Microsoft Office software.
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Experience using standard office equipment to include copiers and fax machines.
Knowledge, Skills and Abilities
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Requires excellent verbal, written, multi-tasking and presentation skills.
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Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
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Ability to define problems, collect data, establish facts, and draw valid conclusions.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; use hands and arms; climb or balance; stoop and kneel. The employee is occasionally required to walk and sit. The employee must regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.
What We Offer – for Benefit Eligible Employees May Include:
Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:
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Health coverage for you and your family through Medical, Dental, and Vision plans
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Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance
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A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution
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Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars
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To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance
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A generous paid time-off program in which the benefits increase based on your tenure with the company
Successful ServiceSource employees connect with our mission, add value to the organization by striving to exceed performance expectations and embrace the diversity that each individual team member's experiences bring to the collective organization's strategic goals.
Set Aside Careers
Many of our employment opportunities are set aside through affirmative employment contracts to support our mission to provide employment opportunities for individuals with disabilities. Set aside positions require a documented disability and provide career opportunities in industries such as food service, mail service, total facilities management and administrative services. We invite you to learn more about the qualifications required and opportunities available through our set aside positions by
clicking here.
Staff Careers
Staff positions provide department, program and project support and management in the functional areas of rehabilitation services, operations and administration. These career opportunities are available to all qualified job seekers. We invite you to view our exciting career opportunities
here
.
NOTICE TO APPLICANTS
We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, Genetic Information & Testing, Family & Medical Leave, Sexual Orientation and Gender Identity or Expression, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or otherwise oppose discrimination.
We are a drug-free workplace. Pre-employment background checks, including E-Verify, are required for all employment positions.
Do you need a reasonable accommodation to apply to a career opportunity online?
Please click here to view a list of Regional Office locations.
Please ask to speak with Human Resources.
Links:
Polygraph Protection Act
E-Verify Participation
E-Verify (Español)
FMLA Rights
Right to Work
Right to Work (Español)
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