Customer Service Representative Job at Paris Foods Corporation
The Customer Service Representative is responsible for working collaboratively and cohesively as a team with the sales staff, supply and distribution teams to provide excellent customer care. Supports accounts by processing order and resolving issues in a timely and pleasant manner.
Specific Responsibilities of the Position:
- Assist with incoming customer calls
- Address customer services issues
- Process incoming orders, sample requests, paperwork requests, rebate information, pricing, etc.
- Resolves customer complaints by investigating problems; developing solutions; preparing reports/credits.
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor.
Required Knowledge Skills and Abilities:
- Ability to maintain organization of daily assigned tasks
- Ability to provide close attention to detail
- Experience in working with others in a team environment
- Ability to effectively and professionally communicate well with all levels of personnel and outside contacts
Education and Experience:
- High School Diploma required; associates degree or equivalent experience desired
- Years of experience: 2 or more years office environment
- ERP and or CRM experience is a plus
Physical Demands:
Ability to lift 30 pounds; able to bend, reach, stoop, swat, stand for prolonged periods of time, sit as needed. Must have the ability to handle various degrees of stress.
Work Environment:
General office environment.
On-site job located in Lexington, NC
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- 20 E. Hemstead St, Lexington, NC27292
Education:
- High school or equivalent (Preferred)
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