Are you a Customer Service Representative who is extremely organized and detail oriented? Are you a Customer Service Representative who looking for an opportunity that offers great benefits?

Our client is an award-winning, technology-driven manufacturing company that works with companies worldwide. They provide their employees with a clean, safe, and modern work environment.

WHAT YOU WILL BE DOING:

As a Customer Service Representative, you will provide technical support & troubleshooting for products by assisting customers via phone as well as collect data, produce call logs and site reports.

• Document the phone activity in the call center database
• Contact and dispatch 3rd party service providers
• Monitor machinery and equipment remotely using cameras, touch screens etc.
• Update and maintain accurate communication of all site issues
• Proactively order spare parts for preventative maintenance of remote sites

WHAT YOU NEED:

• 2+ years of previous customer service experience where you have had to do account manager and/or full cycle customer service work
• Technical call center or technical troubleshooting experience preferred
• Call center (24 hour) experience preferred
• Customer support of remote equipment experience preferred
• Associate or Bachelor’s degree preferred
• MSWD, Excel and Outlook skills
• Pleasant personality and effective communication skills
• Think creatively and innovatively
• Excellent attention to detail
• Extremely organized, able to prioritize and focus
• Work well under stressful conditions with heavy interruptions
• Live within driving distance of Appleton, WI

WHAT YOU GET:

• Wellness incentive plan
• Tuition reimbursement
• Company that treats their employees like family
• Health insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k)
• Paid vacation
• Paid holidays

GENERAL INFORMATION:

Hours: 9:00am-5:30pm

Length: Temporary-to-Hire or Direct Hire

Pay for the Customer Service Representative position: $19.71-$23.79/hr. based on experience

Location: Appleton, WI. Hybrid option available after training. Must live within driving distance of Appleton, WI.

Job ID: 142065

Job descriptions may not include every responsibility or qualification of the position.

Cadre is an Equal Opportunity Employer.

To learn more about Cadre and to view hundreds of immediate openings, please visit our website at www.cadreservices.com.

Job Type: Full-time

Pay: $19.71 - $23.79 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person

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