Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

Purpose Statement

Reporting to the Customer Service Manager, you will provide customer service support to customers, Sales Managers, and regional sales entities (domestic and international) on behalf of the organization. In addition, you will provide information about products and services, take orders, and respond to concerns and process orders and returns for the pulp and paper industry.

Job responsibilities and tasks

• Create and supply quotations to customers, Product Managers, and sales force, enter and expedite orders, while maintaining customer pricing, all per terms, conditions, and scope

• Coordinate delivery and purchase order requirements with the logistics department

• Communicate special shipments, shipment dates, and date changes to the regional sales entities, Sales Managers, and/or customers

• Record details of customer contacts and actions taken

• Report and direct technical problems to the Quality Manager

• Maintain consignment and “make & hold” inventory levels as agreed with customer while keeping agreement schedules current

• Provide back up for Customer Service Department as needed (additional support or during others‘ absence)

  
  

Education, professional experience and qualification preferred/required

• High School graduate or equivalent

• 2-4 years previous experience in a customer service role

• Knowledge of shipping terms and conditions, strongly preferred

• Solid writing and communications skills (verbal and in writing)

• Strong background with Microsoft Office products and preferred experience with an ERP system, preferably SAP

• Comply with all Company policies, procedures, safety requirements, and represent Company interests at all times

• Work independently or as a team member in a fast-paced environment

• Complete all required documentation, accurately

  
  

Physical and Mental Qualifications

• Work is performed in an indoor office environment with potential visits to a manufacturing facility

• Manufacturing environment may be dusty, dirty, with varying noise levels and temperatures

• Physical capabilities: walk, sit, stand, bend, reach, kneel, navigate stairs, lift up to 25 lbs., intermittently, and wear required PPE

• Must possess excellent vision, hearing, dexterity, mobility, and the ability to deal with potentially difficult situations and customers

• All tasks performed with or without reasonable accommodations

  
  

For US- “We are an AA/EEO/Veterans/Disabled Employer”

Legal status to work in the United States is required

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.