Customer Service Manager- Remote Job at Maersk
The Customer Manager manages and coordinates activities related to assigned account(s). Creates an environment of innovation and rapid response to client’s needs based on a deep awareness of their business from both a tactical and strategic perspective. Participates in the network of Program Managers assigned to our Key Accounts and creates the framework around Cost Optimization, Operational Excellence, Customer Service, and Innovation.
This is a 75% remote position anchored in South Gate.
We offer
As a company, we promote a culture of honesty and integrity, and value the trust it allows us to build with customers and employees alike. Our focus on our people is what sets us apart and keeps our customers coming back to work with us!
If you are seeking to be a part of a family, this is the place for you!
Performance Team and Damco Distribution, now part of the Maersk global organization under a combined Warehousing & Distribution division, offer third party logistics services to over 500 customers. Encompassing almost 15 million square feet of warehousing capacity throughout the country and a large transportation segment capturing a variety of services, we have key supply chain hubs in the Los Angeles and New Jersey/New York areas, and other facilities along the Western & Eastern coasts along with multiple locations in the Midwest. Delivering significant sales and profitability growth, we will drive the Inland Logistics and Services business for the combined US business units for Maersk.
Key responsibilities
- Serve as the key point of contact with internal and external stakeholders.
- Coordinate with warehouse personnel to oversee incoming and outgoing account activities to ensure accuracy, completeness and condition of shipments.
- Error and complaint resolution.
- Manages project changes in account activity
- Communicate with internal and external customers.
- Follow up on all special projects.
- Follow up on all past due monies related to account.
- Prepare daily and monthly KPI reports.
- Communicate with internal and external stakeholders any concerns and/or issues that may impact their respective organizations.
- Communicate with internal and external stakeholders any ideas and solutions that may benefit their respective organizations.
- Travel 25%
We are looking for
- Excellent interpersonal and communication skills.
- Previous experience in supply chain, transportation, or distribution required.
- Ability to establish and maintain effective relationships with management staff, employees, and service providers.
- Exceptional problem-solving skills and proven experience of relationship management through business change and growth.
- Strong analytical and organization skills.
- Extremely proficient with MS Office programs and strong overall system skills (YMS, TMS, WMS).
Education or Experience:
- Bachelor's degree (B. A.) from four-year college or university; or equivalent combination of education and experience.
Company Benefits:
- Medical
- Dental
- Vision
- 401k + Company Match
- Employee Assistance Program
- Paid Time Off
- Flexible Work Schedules (when possible)
- And more!
Pay Range:
- $80,000-$90,000*
- The above stated pay range is the anticipated starting range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
Notice to applicants applying to positions in the United States
You must be authorized to work for any employer in the U.S.
Damco Distribution Services, Inc (DDSI) is committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities who are applying for positions in the U.S. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
If you are interested in applying for employment with DDSI in the U.S. and need special assistance or an accommodation to use our website or to apply for a position, or if you need a reasonable accommodation to perform a job, please contact the applicable Human Resources Department by emailing wndhrsupport@maersk.com. You may also contact the Human Resources Department by calling 844-447-7878. Determination on requests for reasonable accommodation are made on a case-by-case basis pursuant to an interactive dialogue between the applicant and the Company.
Pay Transparency Notice:
A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.
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USA South Gate Local Project/Process/Performance Management
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