Customer Service Job at Intercos America Inc.
Position Purpose: Support Operational Marketing Team, and service individual client accounts as assigned.
Essential Functions and Basic Duties:
- Work directly with assigned accounts from initial contact; follow up to completion of orders.
- Partner with OME and team members to ensure complete customer satisfaction.
- Work with various internal departments confirming proper communication, time mgt, documentation, product scheduling, troubleshoot & finalize orders.
- Responsible for daily report updates for coordination with various depts.
- Create in the SAP system a Customer Order and follow the order to completion.
- Forward information to the Planning Dept. for entry into the SAP system.
- Send product samples to the customer as order is being processed.
- Other duties as assigned.
Department/Reporting Relationships: Operational Marketing Manager; Operational Marketing Supervisor
Qualifications:
Education/Certification: College Degree; or High School Diploma
Required Knowledge: Advanced knowledge of Microsoft Office - Excel is a must. Working knowledge of SAP, preferred but not required.
Experience Required: 2+years office customer service Environment
Skills/Abilities: Strong organizational skills, excellent follow-through skills, ability to multi-task and prioritize job responsibilities, superb customer service maintenance skills, time management abilities, strong customer orientation, excellent interpersonal communication with internal departments and external customers, high performance team experience, strong team player, commitment to company values and goal, computer proficiency.
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