Customer Service Job at Future Technologies Inc.
Overview:
Location: Norfolk, VA Responsibilities:
Must be able to pass a background check.
Overview: Provide members of the Navy Household Goods Customer Contact Center customer support via telephone or email.
Location: Norfolk, VA
Duties include, but are not limited to:
- Communicate with customers to understand their logistics requirements and services via telephone, email, and occasionally in person
- Use sound judgment and strong communication skills responding to customer inquiries to ensure issues are resolved
- Resolve challenging customer account issues while maintaining a positive, professional attitude and following set policies and procedures guidelines and regulations
- Work cross-functionally with other departments to prioritize, coordinate and apply resources as needed
- Comfortable working both independently and as part of a team.
- Initiates phone calls and emails to other departments or commands when additional assistance is required.
- High School diploma or GED
- Customer service skills, the ability to interpret customer inquiries, and able to deal with customers tactfully and diplomatically
- Experience working with Microsoft office products
- Must be able to read and write English fluently and speak clearly due to handing customer inquiries by phone
Must be able to pass a background check.
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