Customer Service Associate Job at Michigan Gas Utilities (MGU)
Michigan Gas Utilities delivers natural gas to customers in southern and western Michigan.
MGU, a subsidiary of WEC Energy Group, is seeking a Customer Service Associate in our Monroe, Michigan location.
Job Summary
Provide efficient customer service by handling customer requests for new services, maintaining operations communications, processing work requests and maintaining records. Perform a variety of customer accounting activities. Investigate and respond to customer inquiries regarding account or service issues. Provide general administrative duties in the efficient and safe operations of the office. Effectively utilize specialized computer systems (CIS). Perform general clerical duties as assigned, such as, data entry, filing, maintaining records.
Job Responsibilities
- Handle customer requests: communicate technical information to customers, contractors and crews for new services. Obtain additional information and forward to appropriate parties.
- Support field personnel.
- Process work requests: process paperwork, process billings.
- Communicate with various parties in job planning.
- Effectively utilize specialized computer applications dealing with customer billing.
- Prepare correspondence as required.
Minimum Qualfications
- 3+ years - customer service, billing and spreadsheet creation for monitoring processes.
- High School Diploma, HSED, or GED.
Preferred Qualifications
- Experience with Microsoft Office (Excel and Word) and Adobe.
End Date: 11/27/2022
We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.
WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class.
EEO/AA policies and statements
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