Customer Representative Job at Belmar Pharmacy
Role and Responsibilities
The Customer Experience Representative is responsible for providing a superior customer service to customers and a supportive environment for the best customer care. In addition, the CXC representative will be responsible for prioritizing high volume phone calls, data entry, and any other administrative needs. The CXC Representative will support Belmar Pharma Solutions management in carrying out the mission of the company.
Responsibilities include:
- Inputs all customer demographics and billing into LifeFile System
- Answers and triages phone calls while providing excellent customer service
- Pharmacy email communication and triage
- Manages shipping and billing profiles
- Follows up on customer payments
- Maintains compliance with Company and HIPAA patient confidentiality requirements
- Follows all policies and procedures set forth by Company
- Performs other duties as assigned
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