Customer Relations Manager Job at Preferred Preowned
- Chandler, Arizona
- Administration/Clerical
- 195429
Job Description
AutoNation Nissan Chandler
At AutoNation, we want our employees to feel happy, healthy, and valued as they work to provide a top-notch experience for our customers. We offer our full-time Associates great, competitive benefits:
What are the day-to-day responsibilities?
What are the requirements for this job?
Company Overview
AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us." AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.
Benefits
Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.
AutoNation is an equal opportunity employer and a drug-free workplace.
Position Overview
The Automotive Customer Relations Associate is responsible for fulfilling the dealership's customer relation policies in an effort to build and retain a loyal customer base.
At AutoNation, we want our employees to feel happy, healthy, and valued as they work to provide a top-notch experience for our customers. We offer our full-time Associates great, competitive benefits:
- Higher income potential
- Full benefits package including Paid Time Off & 401K w/ Company match
- Employee discount on vehicle purchases, parts, & service
- Advancement opportunities in Sales/Service including Advisor, Management and Corporate
- And so much more!
What are the day-to-day responsibilities?
- Responsible for maintaining high customer retention, customer satisfaction and monitoring customer complaints
- Contact service customers after their visit to monitor quality control and satisfaction Contact customer on the day following delivery of vehicle
- Make sure proper managers have received copies of any written complaints
- Keep records of all customer complaints and solutions
- Assist in resolving customer complaints, which can not be handled by Sales Consultants, Service Advisors, Managers
- After putting a dissatisfied customer in contact with the appropriate personnel, follow up with all parties involved to determine what actions were taken. Continue follow up until complaint is completely resolved
- Prepare delivery call reports for Customer Relations Manager
- Print and distribute customer related reports
- Provide feedback for improving the new vehicle delivery process through follow up calls with the customer per their responses
- Responsible for making sure surveys are taken care of in a timely manner
- Help the Parts Department with tracking, notifying customers when parts are in and help to develop a follow up system of special order parts that are not being attended to
- Demonstrates behaviors consistent with the Company's Vision, Mission, and Values in all interactions with Customers, Associates and Suppliers
What are the requirements for this job?
- High school diploma or equivalent
- Must meet Company's requirements for employment
- Prolonged periods of personal computer usage and data entry
- Adheres to all company policies, procedures and safety standards
- Possess excellent verbal and written communication skills
- Must have excellent phone skills and organizational skills
- Two years customer service experience (preferred)
- Professional appearance
O
ur Associates have many opportunities for career growth and development Coast-to-Coast
Company Overview
AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with "DRVPNK" and "What Drives You, Drives Us." AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.
Benefits
Click here to learn more about our Benefits.
Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.
AutoNation is an equal opportunity employer and a drug-free workplace.
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