Customer Concierge Job at Renewal by Andersen of Florida
Renewal by Andersen of Florida Orlando, FL 32810
$16 - $18 an hour
Overview:
Check Out This Video To See Who We Are! https://vimeo.com/543689842/eac87297f0
What We Offer
Responsibilities:
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The
Renewal by Andersen of Florida Customer Concierge is an integral part of our operations team and company mission to provide homeowners with a world-class experience. Once a job is sold, each customer is paired with their assigned Customer Concierge. Throughout the duration of the remodeling project, the Customer Concierge not only processes all paperwork pertaining to their contract and permit, but also schedules appointments, tracks progress, and maintains constant communication with our homeowners.
Check Out This Video To See Who We Are! https://vimeo.com/543689842/eac87297f0
What We Offer
- A great work environment
- Opportunities for training and advancement
- Health, Dental, Vision and Life Insurance
- 401(k)
- Paid time off and 6 paid holidays per year
- Pay is $16-$18 per hour, depending on experience
- Provide excellent customer service support to homeowners from point of sale through project completion, creating opportunities for a world-class experience
- Handle incoming and outgoing calls to schedule appointments, provide information, and facilitate resolutions
- Maintain accurate records of documents and communication regarding remodeling projects
- Receive, sort, and distribute incoming and outgoing documents
- Coordinate with the sales department and field operations to maintain consistent communication with customers
- 2-3 years of computer experience
- 2-3 years of customer service experience
- Must have a passion for providing excellent customer service, and maintaining strong relationships
- Excellent written and verbal communication
- Strong organizational and multi-tasking skills
- Ability to work in a fast-paced environment with high volume and multiple deadlines
- Construction admin experience is preferred
- High school diploma or general education degree (GED)
We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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