Position: Customer Care Specialist
Reports to: Customer Care Manager

Purpose of position: Delivering a Legendary Experience to customers and those that serve them in the area of office functions resulting in cost effective operations and complete customer satisfaction.

Overall Objectives:
Customer calls are answered in a timely, accurate, friendly, effective, and smooth

Customer, and transaction information is readily available, proactive, accurate, and facilitates the development of great relationships between sales people, clients, warehouse, and office staff

Growth of the business is facilitated by Awesome Customer service resulting in customers recommending us to others because of their great experience with you

Key Accountabilities:

• Contribute to an office staff that meets or exceeds company objectives with great customer service, good communication, and contagious positive attitudes
• Complete daily, weekly, and monthly office tasks to meet required deadlines
• Ensure daily sales receipts, inventory, invoices, deliveries, A/P, Customer Service Requests, Service Work Orders, Items Received, credit memos, returns, vendor charge backs, Item descriptions for web site and price tags, and acknowledgements, are entered into Profit System on a daily basis
• Professionally answer the phone direct calls, take messages, and handle any customer or employee questions or requests in a timely and customer friendly manner
• Schedule deliveries, pick-ups, Customer Service, and repairs for suppliers and customers
• Prepare management reports and any other tasks as requested by management

Additional job requirements:

• Must be able to lift up to 40 pounds without the aid of another person to store and retrieve files and boxes of paper etc.
• Must be able to bend, stoop, push and pull in the performance of office related duties
• Must be able to use fingers bilaterally and unilaterally to count money, unload boxes, and operate office equipment
• Must be able to sit for up to eight hours at a time while performing work duties
• Must be able to maintain amicable work relationships with fellow employees and perform all essential job functions in an environment that will sometimes include increased levels of work-related stress

Job Types: Full-time, Part-time

Pay: $10.00 - $14.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Paid training

Schedule:

• 8 hour shift
• Weekend availability

Ability to commute/relocate:

• Topeka, KS 66607: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: One location

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