Contact Center Specialist Job at ServU Federal Credit Union
JOB SUMMARY:
Assists members and potential members with their telephone requests; answers questions about products and services and resolves problems that are within their authority to resolve; refers calls to appropriate departments
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Answer phones
· Process requests for check orders, change of address, stop payments, account maintenance, transfers, check and statement copies, or other account needs
- Provide 1st level Online Banking, Card Services and Electronic Services support.
- Transfers calls to specific staff or departments as requested by the member.
- Become proficient in all credit union services and products. Explain, promote and cross sell them to members as appropriate.
- Perform clerical duties as assigned.
- Comply with all safety and security policies, practices and procedures. Report any unsafe or suspicious activities to your supervisor.
- Develop a working knowledge XP2 as it pertains to your job.
- Complies with all federal, state, and organizational policies, procedures, and processes, including (but not limited to) the Bank Secrecy Act (BSA) and Office of Foreign Assets
QUALIFICATIONS / REQUIREMENTS:
- One – Three years of similar or related experience
- Good computer skills
- Ability to handle multiple tasks simultaneously
- Excellent grammar and communication skills
- Ability to sit for long periods of time
- High level of confidentiality
- Timeliness and regularity of attendance are essential to the job
ServU FCU is an Affirmative Action Equal Opportunity Employer. We fully encourage minorities, females, Veterans and Individuals with Disabilities to apply for all openings.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Physical setting:
- Office
Schedule:
- 8 hour shift
COVID-19 considerations:
Social distancing and masking when necessary
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Banking: 1 year (Preferred)
Work Location: One location
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